Posted by April
horrible customer service.
Anytime Fitness customer service
Anytime Fitness is a series of franchised health and fitness studios. The business model for Anytime Fitness is that they are accessible 24 hours per day by their members. Anytime Fitness refers any customer issue back to the franchise owners. They do not provide any corporate level support.
- How to reach a live person:
- Press 3
- Hours of Operation:
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- Email:
- Customer service link:
- Main Company URL:
- Description:
- The number listed above is for Anytime Fitness member solutions. If you have a billing question, you will need to call ABC financial at 888-827-9262.
User Reviews
04
Apr
26
Feb
Posted by TIcked-Off Member
This is the worst fitness center we have ever been a member of. Or, should we say the loudest. Weights are dropped on a consistent basis. None of the employees ever go out of the office and tell anyone to try and drop them slower or more quietly. SOmetimes it is like a loud party there, loud groups of laughing and talking, and machine hogging- as in sitting at the machines on their cellphones and not getting off of the machines so others can use them. We go there for a peaceful workout, not a noisy, disturbing, and difficult to think or relax place to take better care of ourselves. NO rules are flowed there, as no one ever bothers to tell anyone anything!
28
Jun
Posted by Angelica
I tried to cancel a membership back at the beginning of the year and never received a response. I was closing my bank account where the payments were being made and I did not want to have anything negative with the account.
I am now being charged 3 months of alleged backpay even though my contract had ended SEVERAL years ago and I was supposed to be on a month to month basis.
I do not understand why they kept adding months to my account AFTER it did not go through and i was NOT LONGER under contract. I have been a member for several years and simply do not have time at this stage of my life.
Whoever I spoke to said they have no leeway and I was responsible for the full amount. You guys used to be my gym of choice but when I am able to got some personal time for myself I will NEVER join again with Anytime Fitness and I will STOP recommending this gym.
I have used this gym for YEARS and in multiple states and I cannot believe this is how someone is treated especially when I did try to reach out and never heard back.
16
Jun
Posted by Teena-Marie
Cecil at the Stafford Virginia facility is rude and condescending to paying customers. I attempted to contact him several times via email, phone and I'm person. When I finally was able to get him on the line he continued to cut me off and was unwilling to provide requested information to contact his superiors. I was attempting to resolve and account issue and he was completely rude and unhelpful. I have never been this displeased with my customer service. Thanks to that store manager I will never return to Anytime Fitness. My daughter and husband will also be closing their accounts as well.
19
May
Posted by TickedWoman
I signed up for the 21 day challenge and after only three classes within a two week period, I caught the flu. I informed the person Hannah who did my paperwork that I wouldn't be finishing and that I would not continue my membership. I have not gone back to that gym since and this was back in November/December of last year. I have still been charged random amounts since and no one has returned calls and the cancellation apparently wasn't placed. I had to put in a stop order on my account for the withdrawals to stop. I have called and called. Stopped in three times and Hannah wasn't in the office. The number listed to call is the stupidest automated system that exists. You don't even get to talk to a person and you can't skip talking and just type in what you need. It's ridiculous. Although I doubt they'll refund me for the over $300 they've taken, I would appreciate it if they would stop sending me mail and stop trying to charge my account for a canceled membership.