Banana Republic customer service

Banana Republic is a clothing and accessories retailer and a subsidiary of Gap Inc. Banana Republic customer service entails phone and email support in addition to an extensive frequently asked questions section on their site.

Customer Service

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Support for Banana Republic Credit Card

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  • How to reach a live person:
    • Once intro is over, dial 0# 0# 0#
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User Reviews

Posted by Anonymous


On the first page of the provided documentation, it is stated that the pants have been shipped. However, upon further review, the second page indicates that they are still waiting to be shipped. This inconsistency is not only unprofessional but also confusing and unacceptable, especially for a company of your size and reputation.
As a customer, I am deeply disappointed by this oversight and the lack of clarity regarding the status of my order. Such discrepancies undermine trust and confidence in your company's ability to fulfill orders accurately and efficiently.
I urge you to rectify this situation immediately and provide a clear and accurate update on the status of my order. Additionally, I would appreciate an explanation for the discrepancy and assurance that steps will be taken to prevent similar errors in the future.
Please respond to this message at your earliest convenience to address this matter promptly. Your swift action and clarification are crucial to resolving this issue and restoring confidence in your company's services.
Thank you for your attention to this urgent matter. I look forward to your prompt response.

Posted by Anonymous


No help whatsoever. My atm card was used fraudulently to purchase at Banana Republic. They apparently have no way to track who actually used my card, and don't seem to care about it either. Never have shopped there and never will either.

Posted by None


Tried to complete your tiny typeface receipt, tedious online survey in order to praise employee. Pushed submit, nothing happened so I pushed back to main page, everything erased. You wasted my precious time and valuable free feedback. Bye!

Posted by jam123


I would like to know if your perfumes and colognes are cruelty free and if they are sold in China, in which case I KNOW they are tested on animals there.

Posted by Anonymous


Good Day, I'm a loyal customer and been shopping at your store for many years. Over the years I have noticed a change in employees that you hire. I remember the days of entering your store and being greeted as I entered and as I walked through your store searching for something to purchase. I know things have changed and people have changed. However, I think you need to enforce that during training if any is given. I normally shop at the store located in Cherry Mall, New Jersey and from time to time I may visit your Ardmore store which I really hate visiting. The customer service really sucks from the time you enter the store. No one ever says anything to you until its time to pay for your purchase.(And that's even dry or more like pulling teeth for these people to speak) Associates at this store look at you like why are you even in the store. I'm black and yes your lil helpers at this store are mainly white. I listen to them greet all the white people that enter the store but not the black. And yes I experienced this today 2/13/16.Cashier #2047553 horrible! Along with the other helpers. Next time I visit I will be sure to record so I can forward to social media so other customers can see exactly what's goes on at this store. Please don't take this as a threat its just a promise from me to YOU.....

Customer Service Ratings

Based on 61 votes.

2.8

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Banana Republic customer service news

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Gap, Banana Republic closing 200 stores

Gap Inc., which owns Gap, Banana Republic, Old Navy, Athleta and two other brands, will close hundreds of stores to make way for new ones. >> Read more trending news. According to The Associated Press, the clothing retailer plans to close 200 Gap and ...


Gap shuttering NYC Banana Republic headquarters

Gap Inc. is closing its New York City headquarters for its Banana Republic brand and moving the design, HR, operations and communications divisions to Gap's San Francisco offices this May. The action, as reported by the New York Post, was revealed in a ...

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