Big Lots customer service

Big Lots is a chain of department stores that sells overstocked, discounted and discontinued items. Big Lots keeps costs low by occupying buildings vacated by similar-sized companies. Big Lots offers customer service by a toll-free number and online support via form submission.

Customer Service

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User Reviews

Posted by Anonymous


Do Not Purchase Anything Online From Biglots You Will Not Recieve Your Item I Ordered A Bed From Them 4 Weeks Ago And Never Recieved It. When I Call I Get No Response, The One Time They Did Answear They Said They Would Have The Manager Call Me And I Have Yet To Hear From Them.
So I Then Called Corporate And They Said The Bed I Ordered Is Actually Coming From Another Store That They Dont Sell Beds They Just Basically Advertised It On Their Site And Purchased It From Another Company Store To Get Their Greedy Hands On Part Of The Money. I Missed A Whole Day Of Work Because It Was Going To Be Deilivered Between 830am To 1030 Am Just To Be Told 4 Hours Later That They Lost My Bed. Not Once Did They Notify Me To Tell Me It Wasn't Coming I Had To Call Them To Find That Out.
For One They Shouldn't Be Advertising A Product They Dont Sell To Beging With And I Do Beilieve That Is False Advbrtising, And 2 Iselling Other Peoples Products Just To Get A Cut Out Of Their Money, Should Be Illegal. But If They Will Do That Then It Is No Suprise That I Dont Have Bed Because Basically They Are Thieves And I Will Probably Never See That Bed That I Paid %858.00 For. So If Your Thinking About Purchasing Online With Big Lots Don;t Do It
They Will Take Your Money And Give You Nothiing Except A Run Around

Posted by Rosie


St. Augustine FL: In order to get heavy items put in my car at the curb I attempted to pull up there but several delivery trucks and cars were taking up most of the available space. The Big Lots manager started yelling at me loudly togetmycar out of thereand gesturing wildly to move. I turned around and when the other cars moved was able to pull up to a spot away from the place he'd told me not to park.i got out of my car to open the trunk, whereby the manager starting berating me about how he noticed I didn't like what he'd said to me. I said it wasn't that, it was the nasty way he yelled at me. He got madder and a steady stream of loud angry words were directed at me in front of a female employee(who looked scared to death) and customers. He shoved my chairs in the car and slammed the door. What a horrible experience w a very unprofessional and abusive manager. I hope I never have to go back.

Posted by Anonymous


I'm trying to get in touch with you to file a fraud on a card issued in my name. I haven't applied for any cards in my name. I've filed a police report for identity thief and identity fraud and elder abuse too. I need someone to contact me or my fiance Demika Powell about any information containing this case. Her phone number is and my number is I look forward to hearing from someone soon and please put a stop hold on this card. Thank you so much Bertice Edwards

Posted by Anonymous


My question is how can you adjust the terrible attitude of the store manager here at 785 North Hacienda Boulevard La Puente California. I thought this would be the best way to contact the main office because apparently the phones are never answered and you can wait 30 or 40 minutes and no one takes your call hopefully this problem is solved

Posted by Anonymous


Brian at your store in Gainesville GA went above and beyond for me today.However the other manager was a total Ass. I was looking for a tree that was out of stock. Brian looked it and discovered they had some at another location,but it was too far away. I then ask if I could buy the display and Brian told Pat yes, because there were none on order. Brian was at a register at the time, so Pat ask the other guy to take it down for me. He pitched s big fit with me standing right there."We. Don't Sell Displays " ! I was surprised that he was pitching a fit right in front of me. When he got it down he said."So you want me to shove it in a cart or what". Again he was extremely rude and I was not about to ask for a box. I ask to put it upfront and I would take out as is. He was not done yet. While Brian was ringing me up he came over to complain again. To add more he began to verbally badger Brian with me standing there . He. Told him he needed to get off the register and go collect carts or something. At no time did Brian loose his cool. The other guy, should not be working in Retail at all.

Customer Service Ratings

Based on 159 votes.

2.9

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Hours of Operation

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Big Lots customer service news

South Point Big Lots to open Oct. 13

SOUTH POINT — The grand opening of a new Big Lots store near South Point is set for Oct. 13. A celebration is set for 8:30 a.m. at the store, which is located in the old Kmart building on U.S. 52. The department store closed in 2009. Crews have been ...


Big Lots opens store with new format in Snellville

Big Lots recently opened its new 'Store of the Future' format on Scenic Highway in Snellville. (Special Photo). Facebook · Twitter · Email; Print; Save. Big Lots recently opened the “Store of the Future” in Snellville. The retail chain said the store ...


650th RSG runs RSOI at Big LOTS West 2017

Photo By Capt. Fernando Ochoa | Soldiers participating in Big Logistics Over The Shore West 2017 wait to receive...... read more read more. Photo By Capt. Fernando Ochoa | Soldiers participating in Big Logistics Over The Shore West 2017 wait to receive ...

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