Boscov's customer service

Boscov's is a department store brand with many locations throughout the Eastern United States. Boscov's is one of the very few family owned department stores remaining in the United States. Boscov's customer support is limited to weekday phone service or email.

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Customer Service

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Phone: 800-284-8155

User Reviews

22
Nov

Posted by Anonymous


on 11/22/22 at 12:33PM

Extremely poor service in Frederick, MD store today. I waited at the cash jewelry-area cash register for 5-10 minutes while the employee (Lorena) who came into the area AFTER I began waiting in line to pay for items I was holding waiting on other customers. She even rang-up one of those other customers at the register in front of me and walked away. The other employee who was there prior to arrival (helping another customer when I approached the cash register) of Lorena didn't tell Lorena I had been waiting, Lorena didn't ask who was there "first" -- nothing. Both employees ignored me.

03
Jan

Posted by Anonymous


on 1/3/22 at 3:48PM

Customer service--Ive been on hold for half hour

08
Dec

Posted by Liz


on 12/8/20 at 4:29PM

Waiting over 24 hours for someone to call me about my order. No such luck.
I have not received everything that was on packing list. Getting to the point where I am considering sending entire order back. Waiting around for phone to ring is not right when they tell you they will call you within 24 hours. I think someone needs to get their act together and either hire more people to get these call backs done or get people to answer phone.

30
Dec

Posted by Anonymous


on 12/30/19 at 3:29PM

We ordered furniture and came in damaged.
They sent out a new couch and that a bad cushion on it ! Now waiting for new leather cushion ! Called in to check on how long, and was told 4 to 6 weeks!!
WOW I don't believe it. Can understand why!!!

04
Dec

Posted by Jack D


on 12/4/19 at 11:36AM

We love Boscov's but we always have to hunt to find a cashier. Lots of stations but no people. Kohl's doesn't have this problem

View all 38 Boscov's customer service reviews »
Customer Service Ratings

Based on 119 votes.

2.9

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Hours of Operation

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Boscov's customer service news
Man accused of making threatening calls to Boscov's

LAURELDALE, Pa. - A Philadelphia man stands accused of making threatening and harassing phone calls to Boscov's. James Johnson called Boscov' customer service line several times on September 1 and threatened the department store chain's employees ...

Boscov's chain facing uncertain future

The chain offers excellent customer service, he said. But there are larger forces that make Boscov's longterm survival as an independent, family-owned company a “longshot bet,” said Davidowitz, pointing to Belk, which, with more than 300 stores across ...

AGAINST THE TREND, BOSCOV'S IS GROWING

Wilkes-Barre and Scranton are two of only three cities in the state which still have department stores downtown. Both are Boscov's. The other city is Philadelphia, which has a Macy's downtown, said Larry Newman, executive director of the Diamond City ...

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