Brookstone customer service

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Phone: 800-846-3000

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User Reviews

02
Apr

Posted by Contact help


on 4/2/18 at 6:02PM

I am so grateful for the help i had recently from the store manager at #074 in Boca Raton FL. My fitbit was not displaying the correct time and was resisting getting the problem fixed. Jorge Rubero did not give up when it appeared I would not be able to get the correct time on my Heart Surge model.
It is unusual to get Customer Service of this quality especially since it did not appear that I was in the store to make a purchase. I will line remember his good humor and, most of all, his determination to make all things right.

13
Dec

Posted by SuperShopper 1987


on 12/13/16 at 8:36AM

I have a dear friend who is currently working at the Brookstone store located in Woodland Mall Grand Rapids Mi. Everyday this person is berated and talked down to by their superiors. My friend has proven his sales abilities and gets along with everyone. I personally will NEVER shop at Brookstone and will tell EVERYBODY that I know to NOT SHOP THERE either. Your company should be ashamed of it's employment practices as well as hiring incompetent/rude/disrespectful managers.

01
Sep

Posted by SOsad


on 9/1/16 at 12:15PM

I will NEVER BUY FROM BROOKSTONE AGAIN.

I PAID $4000 for a Renew Zero Gravity massage chair and bought all the extra bells and whistles for the extra protection and then months later I see it at Costco for $2500 on the same chair
I am sick to my stomach.

I wanted to return the massage chair after 6 weeks of having it and they would NOT take it back because it was over the 30 days. I knew that I would be penalized $300 and I was ok with it. But still they would not take it back.
Do not buy from Brookstone. Go to a store that will accept a return and does not punish you hundreds of $$$.

13
Jun

Posted by Anonymous


on 6/13/16 at 2:10PM

On June 3 I was flying to a funeral in Buffalo, New York and was changing planes in Charlotte airport and realized I had left my charger for my tablet at the office.

I stopped at your store #444 and was greeted by a very nice young lady, pulling out my tablet I showed her the port size I needed.

She found the one that fit and offered to take it out the packet so I could use it.

I rushed off to catch my next flight.

The flight was delayed a little and as I sat in my seat an American Airline employee stopped at my row and asked for Lorraine Deitchman, I acknowledge my name and in his hand was the tablet I had left at the store.

Not only did she go to the trouble to find me and the flight I was on but she made sure I received it before I left Charlotte.

This is above and beyond customer service and I want to thank you for hiring such a capable employee. She made my day and should be congratulated for her prompt and courteous service. The transaction was at 3:45 pm and I hope you pass on my thanks and many cudo's.



Lorraine Deitchman

17
Apr

Posted by hktom17


on 4/17/16 at 12:39AM

I can't even describe how frustrated I am with Brookstone. I brought a Osim U divineS on September 2015 and just after 2 months, the massage chair had broken down. I have waited more than 6 weeks for the technician to even show up to try repairing it. His excuses was that the parts need to be ordered and that I am not his only customer. However, he couldn't fix it even though he came to my house THREE times trying to have it fixed. Then, I called Brookstone and they finally decided to sent me a new one. After another 2 more weeks of waiting, the new chair finally delivered to my house. And guess what? It broke down AGAIN with the same issue. I have spent thousands of dollar on this chair and I felt like they were selling a piece of junk to me. I feel like the lifetime of the chair is only less than two months. This experience has been a nightmare to me. I am so sick of it already. They are wasting my time, energy and money! This is just absolutely ridiculous!!!!! I just can't believe it!!!!!

View all 13 Brookstone customer service reviews »
Customer Service Ratings

Based on 143 votes.

2.8

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