Burlington Coat Factory customer service

Burlington Coat Factory is a national discount clothing and retail store. Burlington Coat Factory changed their name to Burlington Stores when they began offering merchandise other than outerwear. Burlington Coat Factory offers customer service by phone and email support.

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Customer Service

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Phone: 888-223-2628

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User Reviews

22
Nov

Posted by Nicole


on 11/22/19 at 12:48PM

I went to the store in webster Tx today. I had 2 items. Stood in line for about 25 min and then the cashier took 2 ladies with huge boxes full of clothes and rung them up before me. I asked to speak with the manager and when I did she refused to ring me up for the 2 items I wanted. I was instructed to just go wait in another line. I put my items down and left. I can't understand this sort of customer service and was really upset that I couldn't even buy the items I wanted.

07
Apr

Posted by Anonymous


on 4/7/19 at 6:59AM

I shop at the Garner NC Burlington often. Recently I had a bad, awkward experience. There was a tall woman working behind the registers but not ringing people up although there was a long line. My cashier was very friendly and polite and the transaction was going well. I'm not sure if the other woman was a manager but she spoke so rudely and disrespectful to the cashier that I thought the young girl was going to cry. I was unsure what to do and apologized to the cashier. It was very uncomfortable. I was shocked that management would allow this type of behavior and assumed it would be handled appropriately. Next time I shopped there, she was still there with the same rude and condescending attitude. As much as I enjoy shopping at Burlington I am tempted to take my business elsewhere to avoid another awkward situation. Is this the culture of how Burlington treats their employees?

18
Dec

Posted by Very Dissatisfied Former Custome


on 12/18/17 at 9:14AM

The worst customer service ever. Because of the very rude and extremely unprofessional store manger Robert Ferguson, I will never spend my hard earned cash at the Savannah Mall location. The store and the employees will fail with this type of leadership. Shame on you Robert Ferguson....smh

26
Oct

Posted by Shopgrl


on 10/26/17 at 10:22AM

Good afternoon! I was in the Waite park store 10/25/17
Looking for a wool coat. I found limited supply but one I liked just needed to find out if a larger size was available... I made eye contact with an employee, I asked her if she could help me.. she was coming back from her break but helped me anyway... We small talked a bit while she walked me to the front desk and asked the associate to look up the coat to see if maybe another store had it. Unfortunately the cost didn't come up in the system and the manager suggested that it was the only one and there weren't more available. The original girl came back and tried to help but there wasn't anything left to do. I wanted to point out the appreciated attention I got from her... I didn't get her name but she is a really pretty African American woman, short like me 5'3" and had long wavy hair... I would love for her to be recognized for what she did so she knows it was appreciated!

30
Jan

Posted by Anonymous


on 1/30/17 at 9:51AM

I have been in the new store in Gainesville Ga twice since they opened. The first time I was about blasted out of the store with disgusting and loud music. I gave it a try again the other day and ......no change!!! I complained at the desk when i left ,and of course I was told they couldn't do anything because it was "corporate".. I had a lot of things on my shopping list but left because of the music. I will NOT be back as I have several other stores in the area to shop at. Turn the music down or better yet. OFF!!!!!!!!!!!!!!!!!!

View all 126 Burlington Coat Factory customer service reviews »
Customer Service Ratings

Based on 132 votes.

3.0

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Burlington Coat Factory customer service news
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Burlington Coat Factory at Del Amo mall remains closed from flooding

A sign installer puts up letters for new Burlington Coat Factory store on Hawthorne Blvd. in Torrance. A Labor Day weekend rainstorm has closed the store indefinitely. August 2017 file photo. (Robert Casillas/Daily Breeze/SCNG). 0 Comments. By Nick ...

Burlington Coat Factory removes Ivanka Trump products from website

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