Carquest customer service

Carquest is a distribution network and supply chain provider for the auto parts industry. Carquest also operates a number of branded Carquest auto parts locations. Carquest offers phone, live chat and a physical mailing address for customer service concerns.

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Customer Service

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Phone: 800-854-3999

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User Reviews

11
Jan

Posted by Anonymous


on 1/11/23 at 10:22AM

They don't stand behind their products. Customer Service reps won't return e mails.
I have a Mustang 11 steering rack that leaked in the first year .The store won't do anything because even though they know I bought it there, the bill went missing and they claim they cannot find it in their records given the date and amount. They won't do anything in Brighton Ontario.
Numerous calls to Car quest and even Advance Auto Parts management got me nowhere, even after they said they would honour the LIFETIME warranty.
They said they would replace it , now they won't respond to me
The owner went so far as to say and tell Carquest I didn't buy it there.
His old partner overruled him years ago on a issue where I was right , now it's pay back .
Lousy way to treat a 20 plus year customer at other Car Quest stores

18
Dec

Posted by James


on 12/18/20 at 3:50PM

Just read Alex's review, I had a similar situation in the Stratford store, the manager was rude, not helpful at all. then tried to sell me used parts of his own. I went to the Stratford store for my parts but I'm capable of going to a wreckers myself thanks. this guy thinks he's all that. I wont bring my business there again.

18
Dec

Posted by Alex


on 12/18/20 at 3:41PM

I was in the Stratford CARQUEST recently, I was ignored by the manager, and a female employee, who were definitely close and had each other hands all over one another, what a way to run a business. when I did get his attention he was rude but had enough arrogance to say I'm the manager. like I was inconveniencing him. I told him to go back to his girlfriend, I took my business to Ideal. very professional. great service.

29
Sep

Posted by Anonymous


on 9/29/20 at 2:55PM

My elderly grandmother over paid for a car battery from the Frazier Park location and the car kept stalling afterwords. Triple A came out and saw the connectors were loose AND DIRTY. Carquest didnt even bother to do the basic brushing off of the connectors before installing. When she went back for help, as the battery is still not working the guy didnt want to help. She asked if he could at least look at the battery to see if there were any obvious issues, the guy came out and LOOKED at it with his eyes for 3 seconds and walked back in the shop! ANY basic battery sales/installation includes checking connections and other obvious and small things. It's not complicated or hi-tech thing to do. Yet this store and employee couldnt even do that. I'm sure if a healthy man was the customer instead of a frail senior woman, he would've done his job!!!

04
Nov

Posted by TonyGearHead5657


on 11/4/19 at 11:23AM

Last weekend while I was in a CarQuest in Lebec, CA that I stopped while going thru the area. There's a young girl working there- she looks like she's barely 14- She wore a CarQuest shirt but I did not see a name badge.
She was very rude and not helpful and when I asked if I could get some help she mumbled under her breath and walked away. I finally got help from another guy but I did not appreciate being treated like that by a teenager in a store I usually get good service in other areas. I asked for the manger but he was off that day.

View all 30 Carquest customer service reviews »
Customer Service Ratings

Based on 5 votes.

3.8

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Carquest customer service news
Carquest continues to thrive with new ownership

“We pride ourselves in knowledge and customer service,” Smith said. “We know just about everyone who walks through our doors. We have a lot of good customers and we want to keep it that way.” Carquest Auto Parts is located at 319 Buchanan Street in ...

Advance Auto completes Carquest purchase

ROANOKE, Va. (Jan. 6, 2014) — Advance Auto Parts Inc. has completed its acquisition of General Parts International Inc. (GPII), a distributor and supplier of OE and aftermarket replacement products under the Carquest and Worldpac brands. Advance Auto ...

CARQUEST's Salt Lake Distribution Center To Be Relocated

“We continue to enhance and invest in our distribution network to provide unparalleled customer service,” said David McCartney, president CARQUEST U.S. “The new Salt Lake Distribution Center is only one example of how we are committed to improving ...

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