Cellular South customer service

Cellular South is one of the largest wireless phone service providers in America. Cellular South is a privately-owned company whose primary market is the southern part of the United States. Cellular South offers customer service by way of chat, SMS and phone contact.

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Customer Service

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Phone: 877-276-8841

  • How to reach a live person:
    • Direct to a person.
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • Dial 877-927-6884 for a new account

User Reviews

10
Apr

Posted by Anonymous


on 4/10/16 at 8:48PM

I went into Cspire store on Friday 8,2016. The young man that helped me was awesome. My problem is the information is correct by sending emails to get again. They come up with the same username and I had to get a temporary password. Did all this and still cannot get into my account. I need help and now. I have been trying to get into this account since Friday morning.---Question why is this happening --I am the primary name/member.

27
Sep

Posted by Anonymous


on 9/27/13 at 10:04AM

I'm surprised to not see many reviews with CSPIRE...everyone I speak with that has CSPIRE (or used to be Cellsouth) complains about the customer service and their phones--especially the Motorola phones that must be cheaply made or something--I just don't know what the problem is with them......or just maybe they have not found this site yet. First of all, I want to say that CSpire was a good company when they were small, but like any other company that grows too big too fast, the service starts becoming diluted and the sales reps get a little cocky. Where do I begin? First, 411 information line? They charge you for this and I was trying to get 4 #'s but got charged for making 12 411 calls. That's b/c they can't understand a word I'm saying or the operator gives you the wrong number. Rude 411 operators, very rude. 411 tells you you have to contact the cell company for credits and the CSpire tells you they can't give you a credit b/c they don't itemize the 411 calls, it's a consolidated charge each month. They finally gave me a credit only when I called cust service back 3 times and got a nice rep and she gave me a $12 credit but I had to beg for it. Next, they pushed me to use this 611 customer service text and I did and the idiots kept texting me in the wee hours of the morning (approx. 2am, 3am, 4am, and 6am and it was time for me to wake up at 6am not that I wasn't already awake. I had an apt early the next morning and needless to say I was not myself. I discussed my frustration with CSpire about this and why in the world would they text me during these hours --- are they located on the other side of the world when it's day time or is this automated? They said no, it was a live being texting me....how inconsiderate!
Next, CONTRACTS, where do I begin?? This is the way I feel about contracts! They know they've got you. I can't walk inside a store or call without them saying you can't get a new phone unless you renew your contract or try to sell you something and push you to renew your contract while you are on the phone with another problem. Do they even care about resolving my problem or are they getting commission to renew my contract. Of course, I don't renew if I don't absolutely HAVE to. Next, CSpire "accidentally" deactivated my service one day (and NO I didn't deactivate my service and it was a nightmare trying to get my phone reactivated. I was dealing with an upcoming surgery and couldn't get any of my scheduled appointments that were due 2 days out. They didn't even care and had to open a "ticket" and check out what happened then they were going to make me renew my contract before I reactivated my phone that "I" didn't deactivate. I called a friend that works at CSpire & found out that CSpire had entered the wrong number (one digit off) on someone else's deactivation but they never admitted to that and I didn't want to get my friend in trouble by telling me. I have had them for 8 years only b/c I was in desperate need each time b/c the cheap made Motorola phones kept tearing up and each time they made me renew my contract so 8 yrs passed by very fast (which was 3 renewals plus my initial 2 yr when I signed up). Each time I said I would never do it again and then my phone would break and I would do the same thing again like an idiot. This time I finally made it by 2 weeks after my contract expired before I had to get another phone (dropped it in the toilet)thank goodness - this was bitter sweet! I just don't like to be "owned" by a contract b/c the sales reps get cocky b/c they know you need a phone and they know you are under contract but make you renew another 2 years so then I got stuck again (which was the last 2 yrs ago)! But not this time...NO, no, no. I walked right up into TMobile which does not make you get under a contract (and not prepay either) great new deal they've got going on!!! They treated me nice and I love my new phone and "new" service provider. Give me another year or so and I'll tell you how I feel about T-Mobile. Oh and one more thing I tried to call the CSpire 800 cust service number to pay my bill and when you are not an active customer anymore (yeah), it will not let you pay unless you are an active customer so I have to either wait for a paper bill (b/c they can't email you any longer b/c you are not active in their system) or go by the store to pay it with them. Wow, seems like if they wanted their money from me, they would make this easier for the customer (oh I mean non-customer now) to pay their "FINAL" bill with them without making me drive to a store to pay it or wait on their revenue from the snail mail paper bill to be mailed to me. I called them today to discuss all the reasons I left them--- the rep didn't seem much interested and I could tell he was really waiting on me to shut up. Anyway, goodbye CSpire. P.S. quit running all those over-rated commercials regarding personalization and service reliability. Back up what you advertise!

03
Jun

Posted by charles benton


on 6/3/13 at 9:06AM

Just completed a 5 minute conversation with Michelle regarding difficulty with user name and password. Michelle was not only very professional and helped me through what was frustratin in trying to use "sign-in", she was calm and UNDERSTANDIG. It is great to find personal service that is as of the quality that Michelle provided. Sometimes us old people, have difficulty with "simple technology" and have challenges in explaining ourselves about technology.

Thanks for Michelle.

Customer Service Ratings

Based on 149 votes.

2.9

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Cellular South customer service news
AT&T Asks Court to Dismiss Sprint, Cellular South Lawsuits

AT&T Inc. (T) urged a court to dismiss Sprint Nextel Corp. and Cellular South Inc. lawsuits alleging its proposed purchase of wireless carrier T-Mobile USA Inc. would be anticompetitive, saying the deal would actually boost competition. AT&T asked a ...

C Spire Wireless Offers Consumers and Businesses Emergency Communications ...

If you're a C Spire Wireless customer, use Text CS from your mobile phone for any customer support issues. This helps reduce potential wireless network congestion and ensures that you get prompt assistance. -- Charge your mobile phone in your car ...

C Spire Wireless Marks One Year Anniversary of Personalized Wireless and ...

"With its brand change and focus on personalized services, C Spire is well positioned to outperform competitors with superior customer service, network connectivity, coverage and a healthy range of advanced devices." PERSONALIZED WIRELESS ...

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