Charter customer service

Charter is an American cable television provider. Charter has nearly 6 million customers and serves mainly the Midwest portion of the United States. Charter's customer service includes toll free numbers and they encourage walk-in support to their retail locations.

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Customer Service

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Phone: 888-438-2427

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  • Hours of Operation:
    • 24/7
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User Reviews

25
Apr

Posted by Lost in the 20s


on 4/25/18 at 7:34AM

Charter has the worst.... WORST customer service I have every witnessed. No thought for the customers. They don't relies that people work for a living and can not take off 3 hrs to get the service they provide corrected. The 3 hrs away from work would go to paying for the service. They do not provide weekend appointments and the product they provide is laughable. The lady on the phone messed up over 14 days ago but some how it is still my fault that I have been without service for half a month. What a joke.

23
Jan

Posted by tnmom52


on 1/23/17 at 10:07AM

I am really upset I draw disability paid the first of every month I ask that my bill be due then Noone would help me. Was in the hospital for a week and lost my husband last month. I scraped together $182. Still owed $45 and I was cut off. Guess I need to find other provider.

19
Nov

Posted by Anonymous


on 11/19/16 at 11:33AM

Would I be able to get 2 routers for the same plan?

16
Oct

Posted by Anonymous


on 10/16/16 at 4:01PM

My husband came home from up north, three of our 4 TV's are not working. he called Tech Support and when he could not find the on/off button immediately on the TV (why should he, when we always used the control device)the support guy HUNG UP on my husband. I consider that to be extremely bad, poor customer service.

26
Sep

Posted by Anonymous


on 9/26/16 at 3:41AM

My name.is donna mcbroom i live in cookeville tn.i have tryed since june to get my billing fixed i live in an apt complex that they payed the cable so when they debunked in june i tryed to get my account fixed i have called 6 times and got 6 different answered went to the cable office 5 times still no help i got a letter from charter saying that the rental company was paying up till 8/22/16 but the huge bills keeped coming so when i got the bill for 213.00 i called again some man told me he didnt know why i got a letter from charter but the bill is urs so i had it turned off so charter didnt even honor there own letter that is sad since then i have been called 2 letters a guy knocking on my.door wanting the equipment all in a matter of 2 weeks wish charter was a concerned before anyway i am happy u guys treated me in such a way made me look into other options so went bought a tv with roku it is freaking awesome dont have to have channels i dont want so i am telling all my friends about it and get there wifi through frontier so with all the new technology coming out that will eliminate the need for u maybe u should treat ur customers better.

View all 144 Charter customer service reviews »
Customer Service Ratings

Based on 366 votes.

2.8

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Charter customer service news
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NEW YORK (AP) - New York Sen. Kirsten Gillibrand said Friday she was withdrawing from a debate against Republican challenger Chele Farley because of a long-running labor dispute involving the cable TV stations that were set to air it. Gillibrand ...

Charter Communications now offering ultra high internet speeds in Victorville

Charter Communications' customers in the High Desert who feel spoiled with their existing internet connection of 100 Mbps now can sign up for a service 10 times faster. That's fast enough to download a typical HD television show in 8-12 seconds, a 3 MB ...

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