Comfort Inn customer service

Comfort Inn is one of several brands of discount hotelier owned by Choice Hotels. Comfort Inn has a sister brand called Comfort Suites which is also a discount brand serving the long-term guest. Comfort Inn offers support via several different options including toll-free phone, email, online form support and chat.

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Customer Service

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Phone: 800-424-6423

User Reviews

08
Oct

Posted by Amber Jeup/ Celeste Baxter


on 10/8/23 at 4:27AM

Excellent employee attitude. Female breakfast service attendant was very kind to the family that spilled waffle batter everywhere and has just been generally a nice person through my families stay. She's around 5' and wears her hair in the ponytail. She worked at the Dover, New Hampshire location on 10/7 and 10/8.

Please do something nice for this woman.

09
May

Posted by Snailshel


on 5/9/19 at 8:26AM

Not happy with phone cancellation process. At the end of the phone conversation was transferred to a high pressure extra points/gift card promotion. Once connected, I said no, but clerk kept saying that I said yes. Would not answer my question of," Help me Understand why you don't understand my "no" response. Was continually and rudely interrupted, so I had to hang up. By far one of the worst experiences I've had in a long while. All I wanted to do was a quick cancellation due to weather, and didn't have time for this as I had an appointment to attend to. Also did not receive the email I was promised.

24
Apr

Posted by Eric


on 4/24/19 at 5:40PM

The manager and owner in Watford City North Dakota don't care about they're customers just their money...the service is below normal the maid service is minimal the computer stole my money and they didn't care this the worst motel I've ever been to...do something!!!

30
Mar

Posted by Natalie


on 3/30/19 at 1:34PM

Hello. I initially went through the property I stayed at to attempt to resolve a conflict. Since they are refusing to contact me back, I'm attempting to resolve through corporate.

I stayed at Comfort Inn in south Tacoma March 21st and 22nd. A Thursday night to a Saturday morning.

I arrived back at my room Friday around noon to find all of my belongings missing and my room cleaned after I placed a "do not disturb" sign on my door. I went to the front desk and asked what happened. After 20 minutes of the two girls up front trying to figure out what happened and attempting to avoid me. The maid informed me they never put in my second night so they cleaned my room assuming I was supposed to check out Friday.

They then retrieved my belongings from a garbage bag and handed me 2 gigantic bags of my belongings.

First of all my personal belongings were touched, disrespected, and put in trash bags. I have OCD (medically diagnosed.) So this spiralled my entire weekend into a terrible OCD episode because of how my things were handled. I was unable to attend my business conference because of this. A hotel should take this absolutely seriously, and they are not. In fact they were nothing but rude and unprofessional about it.

The girls up front informed me that the manager conveniently wouldn't be in until AFTER I checked out Saturday. I find this impossible to believe that NO manager is on duty for 2 days.
They promised me the manager would comp the room and try and make things right. They took down my number and email and promised she would call me Saturday around 3 or so. By mid week I still hadn't heard from her so I left an email review. To which she passively aggressively offered zero compensation. I've emailed her back twice with zero communication from her. I'm appalled. I work in customer service and this is ridiculous. Avoiding responsibility is all they're doing.

I expect a full refund for the miserable service I recieved. I didn't pay $200 to be treated like garbage by your staff.

-Natalie Knopf Miserable Stay
Hello. I initially went through the property I stayed at to attempt to resolve a conflict. Since they are refusing to contact me back, I'm attempting to resolve through corporate.

I stayed at Comfort Inn in south Tacoma March 21st and 22nd. A Thursday night to a Saturday morning.

I arrived back at my room Friday around noon to find all of my belongings missing and my room cleaned after I placed a "do not disturb" sign on my door. I went to the front desk and asked what happened. After 20 minutes of the two girls up front trying to figure out what happened and attempting to avoid me. The maid informed me they never put in my second night so they cleaned my room assuming I was supposed to check out Friday.

They then retrieved my belongings from a garbage bag and handed me 2 gigantic bags of my belongings.

First of all my personal belongings were touched, disrespected, and put in trash bags. I have OCD (medically diagnosed.) So this spiralled my entire weekend into a terrible OCD episode because of how my things were handled. I was unable to attend my business conference because of this. A hotel should take this absolutely seriously, and they are not. In fact they were nothing but rude and unprofessional about it.

The girls up front informed me that the manager conveniently wouldn't be in until AFTER I checked out Saturday. I find this impossible to believe that NO manager is on duty for 2 days.

It's obserd they refused to pass my very real complaint upwards to someone who will help me.

29
Oct

Posted by Anonymous


on 10/29/18 at 4:27AM

Comfort Inn Clearwater was dirty with bed bugs. Staff was rude. This was a horrible experience that I will tell all my friends to avoid.

View all 545 Comfort Inn customer service reviews »
Customer Service Ratings

Based on 277 votes.

2.8

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Comfort Inn customer service news
Comfort Inn & Suites in Branson, Mo. Wins Hotel of the Year

"Our friendly and enthusiastic team is unwavering in their high standard of customer service because it is the culture of our company. We take great pride in making every ... 1 in USA Today's 10Best Readers' Choice Awards list. Membership is free ...

Two charged with robbery of Comfort Inn

Two Enid men were charged Monday with felony conjoint robbery in connection to the April 1 robbery of an Enid motel and one of its employees. Ronald R. Pickering III, 18, and Lance Shaun Smith, 20, both face five to 50 years imprisonment if convicted ...

Comfort Inn cancels mosque's Eid prayer after gender exclusion complaints

BOSTON — A Boston-area mosque says its celebration of one of Islam's holiest days has been cancelled after the host venue received complaints that women and children were being excluded. The Masjid Al Rahma announced on its Facebook page on ...

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