Posted by The Karen
********* Crunch Garden Grove, CA -NEEDS NEW MANAGEMENT ***************
If you consider joining this gym, just get the basic membership.
The evening Hiit classes listed on their website are always cancelled (without notice) while the current coaches that are certified to teach stand around talking.
The gym owner should evaluate the drop of check ins. Mon, Wednesday and Friday curriculum are not meeting consumer fitness needs. The coaches are great with an explosive intense program however the members are not happy with it. It has been brought to their attention yet still no change. Maybe they can communicate with the evening Tuesday and Wednesday coach for suggestions, improvements.
There has been incidents where 1 to 2 members will show up for a class and no coach in sight to teach due to the small amount of members checked in.
In observance, the current staff in the training area at Crunch Garden Grove, CA are definitely not customer nor team oriented. It takes one rotten apple to spoil the rest. I feel the newer current management team lack leadership skills and common sense with managing current staff.
They do no consider member complaints nor suggestions on improvement. The vibe and energy has changed drastically. Eventually all members will be downgrading their membership to the basic or cancelling.
On a positive note, the reception do a great job. They greet people, they have vibrant energy. They've done an outstanding job throughout the pandemic handling capacity and maintaining the gym clean.