Posted by Fitz
My wife and I made a decision to download your app to see if we wanted to pick up food at the Queen Creek Arizona location on Rittenhouse.
The email I recieved said my order was placed at 10:52pm I was finally able to get the app to work while waiting in the drive through line. I pulled in and had a vehicle pull in behind me a couple of minutes later, so now Im stuck. The app was giving me grief and I was not to the speaker to order yet. After almost 10 minutes I was able to get the app to work.
By that time, the line had not moved so I placed my order. I literally watched my average miles per gallon drop before my eyes sitting at idle. We would have cancelled our orders had I known our total wait time.
Some teenagers had exited the building that was locked up when we tried to go in, while we waited in the drive thru. I dont know what they were doing but they kept walking around the parking lot and it appeared a couple of them started talking to the second vehicle behind me while another two were walking around and changing directions without a purpose. A person walked out the door with what appeared to be a couple of drinks and handed them off to two of the boys, possibly a worker who grabber his bike and left a couple of minutes later.
I spent over 30 minutes in line for two meals. My wife had placed an order on her app as well. Honestly, we were both very upset with this visit and probably wont be returning anytime soon. I asked the young lady at the window what the problem was. She said "a 75 taco order." Not that there was a lack of urgency to complete an order. These orders should have been refunded. We were literally trapped in the drive thru for a half hour.