Discount Tire customer service

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Customer Service

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Phone: 888-774-6560

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  • Hours of Operation:
    • Mon-Thurs: 8am - 5pm
      Fri: 8am - 4:30pm
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User Reviews

08
Sep

Posted by Anonymous


on 9/8/17 at 4:19PM

I went to discount tire in Rio Rancho,N.M. to get my tire checked because the tire pressure light went on. I was in a hurry because I had to take my grandson somewhere. A young man named Jeremy helped me ,was polite,and got me out of there fast.Everytime I go there, I am treated respectfully and every single one of those employees that has ever helped me has made it an enjoyable experience when sometimes it is in a stressful situation. Just wanted to thank you for hiring wonderful employees at the Discount Tire store on Unser in Rio Rancho N.M.

13
Jun

Posted by Trish


on 6/13/17 at 6:20AM

None of the numbers work or no one will pick up the phone! My husband tried to purchase 2 tiers and was immediately called back to tell him they couldn't sell them bc they weren't the right size for his truck (which they were).so tell me why 4 days later the payment went through after it was canceled and he couldn't purchase them anyway.now we are negative 112 plurality 36 overdraft fee!!!!!!

28
Jan

Posted by Anonymous


on 1/28/17 at 7:20PM

My car was left at a store and my keys are in there. The store is currently closed so there is no one there.

26
Jan

Posted by Personal Hell


on 1/26/17 at 5:29PM

As a customer of Discount Tire for decades I have always been treated by courteous professional personnel and fair prices. I must say that with the closest store to my home at 64th at Ward, it has typically been convenient. However with my last set of Michelin tires this store was NEVER able to get them balanced correctly, and even then they make it clear that they are always really too busy to provide any customer service. They encourage you to leave your car unless you can wait one or two hours. Today the tech staring at his computer while I patiently waited finally honored me with his assistance. I asked if he could rotate my tires and with his best little B imitation replied that it first depends on if the tires are even worth it. After inspecting my tires, he found ONE that was not worthy of even touching. ALL THE TIRES WERE WITHIN SPEC but the side was worn unevenly. That typically requires at least probably two new tires in this case. He first claimed that he legally could not work on this tire and after calling him on it, then he claimed that it was store policy. Great way to sell tires you don't need. In any case, the next closest store is at 92nd and Wadsworth and These guys are soo much better, plus they know how to balance tires right the first time. BUYER BEWARE. IT IS WORTH THE EXTRA DRIVE TO GO TO THE NEXT CLOSEST BIG O OR ANY OTHER DISCOUNT STORE. 64TH AND WARD IS TERRIBLE! Their customers are treated like idiots.

01
Dec

Posted by Anonymous


on 12/1/16 at 5:35PM

once the sale is made...and believe me that is their focus..you are unimportant. i purchased 4 tires6 months ago and they were jonny on the spot for the sale. however..recently found a nail in tire and revisited store for repair. sat 4 two hours for this little repair. meanwhile many other walk ins getting service for new tires. i will never purchase from them again. plenty of other tire companies that want repeat customers.they are marginally polite at the front desk for repairs....but after the sale service stinks. this location is vancouver washington.

View all 53 Discount Tire customer service reviews »
Customer Service Ratings

Based on 127 votes.

3.0

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Discount Tire customer service news
Discount Tire adds Cup to Penske sponsorship

Brad Keselowski will have sponsorship support from Discount Tire in 10 Monster Energy NASCAR Cup Series races next year. The Team Penske partner, which has been a sponsor on the No. 22 Xfinity Series Ford since 2010, will continue that relationship in ...

The story behind Discount Tire's commercial, the longest-running TV ad in history

Besides a national tire franchise and fortune, Bruce Halle, who died on Thursday at 87, also helped create a 10-second television commercial, featuring a woman throwing a tire through a window, that has aired longer than any other. In the spot, a woman ...

Bruce Halle, Discount Tire Founder, Dies

Halle, born in Springfield, Massachusetts, opened the first Discount Tire store in Ann Arbor, Michigan, in 1960 with six tires and no business plan. At the time, he served as the tire technician, accountant, sign painter, toilet cleaner, customer ...

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