Disney Cruise Line customer service

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Customer Service

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Phone: 800-951-3532

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User Reviews

31
Jul

Posted by Teri Moore


on 7/31/12 at 5:31PM

Just got back from a great Disney cruise on the Fantasy. One comment: tell customers to bring lots of cash. There's no way to get cash on the ship and nothing in the brochures to prepare customers for that. Guest services told us to use the ATMs at Playa del Carmen and that they use them all the time with no problem. I'm wondering if those people at Guest Services also get the $80 charge for using that ATM that we found out about when we got home! Better yet, find a way to get customers cash on the ship. The fine cruise ship employees will get a lot more tips that way, and the ports of call will sell more knicknacks.

04
Dec

Posted by cruiser42


on 12/4/10 at 4:38PM

Disney's higher management have absolutely no customer service. They are rude and feel that talking to guest are a hassle. They have no issues charging an arm and a leg for their boat and feel that they do not NEED to provide service since most people fall for the Disney name. The "executive" team do not want to be bothered by any issue or want to talk to the people that kept DCL a float.

Customer Service Ratings

Based on 74 votes.

3.0

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Disney Cruise Line customer service news
Disney Cruise Line's 2019 Sailings Include New York Departures

The Disney Cruise Line released its 2019 sailing schedule this week and it includes a slate of departures out of New York, Texas, California, and Florida. New York Disney Magic will return to New York in September 2019 for a schedule of Bahamas and ...

Disney Cruise Line Reveals Highlights for Upcoming Holiday Sailings

Disney Cruise Line announced its winter holiday themes for early November aboard the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy. It may be July, but agents might want to start getting their clients excited for the fanfare that will ...

Disney Cruise Line Changes Final Payment and Cancellation Policy

Disney Cruise Line is changing its final payment and cancellation policy for bookings starting on Sept. 11, 2018. After that date, final payment for all guests in standard rooms on sailings of one- to five-nights will be due 90 days prior to arrival ...

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