El Pollo Loco customer service

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Customer Service

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Phone: 877-375-4968

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  • Hours of Operation:
    • 5am-9pm PT
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User Reviews

18
Dec

Posted by Santa


on 12/18/22 at 7:23PM

Store #3545 assistance manager she refused to provided me with her name,(relly rude) that all i need to know that she's the only black woman in that location, she also told her manager veronica not to give me my refund back cuz i had a bad attitude after they mess up a simple order after i drive 30min back to the store. Store manager veronica why is doing what other regular associates telling her what to do! The assistance manager also refused to give me her general store manager that i had to call back, also she refused to provide me with her district manager that i could find it on line!

23
Apr

Posted by FedUP customer


on 4/23/21 at 8:46PM

Shame on you El Pollo Loco! I have tried NUMEROUS times to correct an issue YOU caused and when the manager at the Arizona location on Bell and 5th street stopped returning my calls, while he was pretending to be someone else, I realized I was gonna have to contact the corporate office. I did so 7 days ago and still HAVE NOT HEARD FROM ANYONE! Is this a professional business?

21
Apr

Posted by Need your Help


on 4/21/21 at 7:31PM

This is a concerned customer of knowing who to contact there at the Corporate Office in Costa Mesa. I took a Bad fall at a Pollo Loco store. And still have not heard back from anyone. Cut and bruised Very sore all over.

20
Apr

Posted by Kathy L


on 4/20/21 at 8:41AM

Made a online order after becoming a member on 4/8/2021. Order number 2113448409 from a newer location in Apple Valley CA.Went and picked up the order and when we got back to work to eat lunch we didn't get what we ordered. Ordered a double Protein Avocado Pollo fit bowl . Order of guac. Two churros and also a double chicken avocado salad. Did not get what we ordered. got two salads no extra gauc. The dressings were also not correct. And the chicken was old and dried out. I called and notified them and they asked if I could come back. Not sure how that was possible since I was working at a medical group. The manager Bonnie said she would put a slip in her office so I could come pickup the fit bowl anytime. Also contacted the customer service on their website and was sent an email the next day saying they would contact me within 2 business days. I haven't heard from anyone.

14
Apr

Posted by Anonymous


on 4/14/21 at 5:05PM

I have tried twice to use your online order system. When I try to create an account and get to the location I want to use, the only choices are in Southern California. I want to use the location on Herndon Ave in Clovis, CA. Very disappointing.

View all 24 El Pollo Loco customer service reviews »
Customer Service Ratings

Based on 5 votes.

2.4

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Hours of Operation

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El Pollo Loco customer service news
Menu Tracker: New items from El Pollo Loco, Mimi's, Umami Burger

Charleys Philly Steaks, Dat Dog, Freebirds World Burrito, Freshii, Jimboy's Tacos, Kona Grill, Maui Wowi, Newk's Eatery, Pei Wei Asian Kitchen, Saladworks and Taco Bueno also added new sandwiches, beverages and more. Contact Bret Thorn at ...

El Pollo Loco franchisee acquires Wendy's franchisee

WKS Restaurant Group, the largest El Pollo Loco franchisee, has acquired Pennant Foods Corp. and its 52 Wendy's in Southern California, the company said this week. Lakewood, Calif.-based WKS, which now owns more than 180 franchise restaurants that ...

El Pollo Loco unveils new logo; 4 best-selling tostadas return to menu

El Pollo Loco's makeover continues, this time snaring the restaurant's iconic sign. The Costa Mesa-based fire-grilled chicken chain has unveiled a new logo, calling it the “most significant change” to its brand since 1980. Gone is the flame-tinged ...

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