FPL customer service

FPL, also knows as Florida Power & Light, is a public electric utility serving energy to Southern Florida. FPL produces its energy mainly from natural gas as well as some nuclear energy production. FPL provides customer service by toll-free phone and email support.

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Customer Service

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Phone: 800-226-3545

  • How to reach a live person:
    • Press 1
      Press 0 two times
  • Hours of Operation:
    • Mon-Fri: 7am-8pm
      Sat: 7am-6pm
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

29
Jan

Posted by pljulien


on 1/29/24 at 10:32AM

I would give this company a D. Their prices are twice my costs from my last 2 states. try to get a person to talk to, forget that the only thing I ever seem to get is a recorded person who tells me talking to a human is not an option.

13
Sep

Posted by Topkat


on 9/13/23 at 5:13AM

Cannot reach a live person for obvious billing problem

14
Feb

Posted by William


on 2/14/23 at 4:29PM

I cannot contact a human being at FPL to help me with my problem. Did either directs you to a general help menu, or gives you options for the chatbot to answer questions. If your question does not fit the parameters they give you, your sh#* out of luck.

26
Oct

Posted by Anonymous


on 10/26/20 at 8:22AM

You have the worst customer service ...hard to reach by phone. I don't want to wait an hour...

01
Oct

Posted by bruce


on 10/1/20 at 2:21PM

I've tried all day to speak to a real person. I have three phone numbers and all I get are electronic prompts.

View all 194 FPL customer service reviews »
Customer Service Ratings

Based on 212 votes.

2.7

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FPL customer service news
Duke, FPL prevail in customers' federal lawsuit over nuclear fees

A federal appeals court Wednesday backed Duke Energy Florida and Florida Power & Light in a class-action lawsuit that sought to recover money paid by utility customers under a controversial 2006 nuclear-power law. A three-judge panel of the 11th U.S. ...

Regulators nix FPL's pitch to charge customers for Vero Beach deal, order a hearing

The Florida Public Service Commission put a temporary halt to Florida Power & Light's deal to buy the Vero Beach municipal utility Wednesday. After receiving four challenges to its June 5 ruling, the PSC swiftly declared the order "null and void" and ...

No South Florida nursing home, assisted living facility added to FPL's priority power restoration list

The deaths of 12 residents in a Hollywood nursing home last September sparked outrage that the facility was not on Florida Power & Light Co.'s priority power restoration list. This year, Broward and Miami-Dade counties sought to add both nursing homes ...

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