Firestone customer service

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Customer Service

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Phone: 800-367-3872

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  • Hours of Operation:
    • Mon-Fri: 7am-7pm CST
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Firestone Rewards Customer Service

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Phone: 877-493-8423

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  • Hours of Operation:
    • Mon-Fri: 7am-7pm CST
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User Reviews

23
May

Posted by Anonymous


on 5/23/23 at 7:26PM

it was closing time and I needed a tire badly so I went to Firestone at 837 E Main St, Alhambra CA. 91801 and they gave me awesome customer serevice. they went out of their way to make this happen for me and I was so happy. francisco ramirez and the young lady behind the counterwere so cool and helful. I will buy my tires with Firestone from now on and tell others. i hope they can get some kind vof recognition for their efforts, they went over and above the call of duty to help me and I appreciate it so much. thank you

15
Mar

Posted by Anonymous


on 3/15/23 at 7:36AM

Firestone

Steer clear of this place

Get a tow or whatever you need to go to ANY OTHER REPAIR SHOP.
I took my BMW 128i there shortly after I moved to Florida. You may be thinking " well she should've known better than to take that there" . I most likely would have gone elsewhere but had been using Firestone in Centennial, Co. for awhile and they did good work.
The cam position sensor had come up as service soon before I left Denver but went away until November. It started acting up so took it to Firestone on 14th St. in Bradenton. They replaced sensor. Service engine light still on when I picked it up. Occasionally it takes car couple days to recognize new part. It got considerably worse. Took it back in . They said it now needed crank shaft sensor. Had them put it in. First one was defective. Had it 2 days. Picked it up service light still on. They told me it probably would be as they had drained battery testing part. Well car started throwing off codes for everything. They sent me to another one of their locations that without even looking at car said it was drive chain‼️ I knew it wasn't as that makes a lot of noise. So called around found another shop.
They let it sit for 5 days total telling me they were having trouble getting help. It was a German auto shop. Finally I went and picked it up. Took it to German Auto Services. They discovered that they can sensor was NOT EVEN INSTALLED ALL THE WAY INTO cam shaft! It was literally hanging from it! I have no idea how car even started.
So had to have diagnostic and computer reboot. Then cam & crank shaft sensors redone. German Auto Service took pictures of " hanging sensor " & striped screw that was shooting oil all over. I contacted firestones corporate offices. They were supposed to have regional manager contact me. Instead they had store manager call. Of course they denied everything. I said I had pictures. Still denied but offered me $250. ‼️ It was just shy of $900 that I paid them‼️ another $900 to get it fixed plus $230 for diagnostic & reboot‼️ so a month of frustration, all together over $2000 for what should've been $900 PERIOD‼️
I'll never even let them check my tires again‼️

14
Jan

Posted by Tamberc


on 1/14/23 at 10:26AM

I am at the Firestone on hwy80, Jackson, MS. The customer service is horrible. The young lady checking customers in and out seems and looks like she doesn't want to be at work today. Lethargic best describes her demeanor. I truly believe employees set the atmosphere and she's not doing a very good job at her job. ??

11
Mar

Posted by Anonymous


on 3/11/21 at 4:22AM

I was told my car repairs would be around $220 When I called I was told the price is $670 I was in shock! I researched the part on line used it was $57 they charged me $250 the labor for this job to install is around $120 they charged me over $300 for labor. I tried calling to explain three times I was not heard nor felt good at all about my concerns.

16
Feb

Posted by Anonymous


on 2/16/20 at 7:28AM

They don't protect customers vehicles with plastic around the steering wheel nor did he use plastic cover for my seat. All I saw was plastic mat to cover the floor. At this firestone in Stamford these young employees don't follow rule & policy. Customers demand that the manger of this location be contacted of this on going problem.

View all 112 Firestone customer service reviews »
Customer Service Ratings

Based on 107 votes.

2.8

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Firestone customer service news
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