Forever 21 customer service

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Customer Service

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Phone: 888-494-3837

  • How to reach a live person:
    • Press 5
  • Hours of Operation:
    • Mon-Fri: 6:30am-6pm PST
      Sat-Sun: 9:30am-7pm PST
  • Email:
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  • Description:
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User Reviews

12
Jan

Posted by Anonymous


on 1/12/18 at 8:58AM

I have been on the phone with two of your representatives and both were rude, were not interested in getting me in contact with a manager. Also, they both hung up on me. Since the calls are recorded I am pretty sure you can trace them back and get proof of this. I do not appreciated the way I was treated and also the fact that no one would get me in contact with a manager or supervisor that could help me with my problem. They both were so focused on other issues that I did not have other than to listen and help me with exactly what I needed. This is unacceptable and definitely not good, great, but HORRIBLE customer service and very disappointing to me as I am a forever 21 customer. This experience makes me never want to order from you all again!!!!!!

This is the info that I had to email over to them. Absolute worst ever. Issue still has not been resolved!

19
Dec

Posted by Anonymous


on 12/19/17 at 4:41PM

I made a purchase in the Tempe AZ store and attempted to return the cheap garbage 4 items a hair bun, a cheap bunny shaped hair brush, a compact mirror, a a horribly cheap fan shaped makeup brush. I attempted to return the items in the Chandler store and it was refused due to the tags being off and opened. You cant know a product's quality without trying it out. I have called forever21 November 21,25, and 29th was told a member of management would contact me in 24-48 hours about my refund and complaint and I did not receive a call.

02
Jan

Posted by Lina


on 1/2/16 at 7:50PM

I had bought some pocky almond seed sticks from forever 21, Richmond Va ( willow lawn ) and I had bought two of these. The first night my aunt and I had ate them which made us feel so sick her and I started throwing up. We didn't assume it would be the snack we had bought, until the next day she had opened the second bag and mold was ALL over it, it had mold from the top to the bottoms of the stick, That is so sickening , To even believe I ate something with mold on it. Shows how much forever 21 pays attention to the edible items they are selling .

20
Dec

Posted by Taraambitious


on 12/20/15 at 11:06AM

The lines in Forever 21 are absolutely ridiculous the Sunday before Christmas!

01
Dec

Posted by Anonymous


on 12/1/14 at 2:15PM

This is the most sorriest online service there is, takes tooooooo long to place an order!!!!!!!!!

View all 6 Forever 21 customer service reviews »
Customer Service Ratings

Based on 111 votes.

3.0

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Forever 21 customer service news
Forever 21 Unveils Visual Search For eCommerce

Moving beyond text-based online search for its customers, Forever 21 has unveiled visual search for its website and mobile eCommerce platforms. The technology, which is powered by artificial intelligence, was developed by Donde Search, the retailer ...

DailyLook Nabs $8M Series A From Forever 21, Upfront Ventures

The subscription-box styling service sees plenty of room for growth as it looks to bolster its workforce and scale in the U.S.. By Kari Hamanaka on September 27, 2018. LOS ANGELES – DailyLook has been quietly refining its strategy just outside of ...

Influence Peddler: Kathleen Lights on KL Polish, Buying Makeup and Shopping at Forever 21

Five years after she started her YouTube channel, vlogger Kathleen Fuentes (aka Kathleen Lights) still buys her own makeup.It's part of how she maintains her authenticity with an audience that's been with her for years — from the dawn of her YouTube ...

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