Posted by Anonymous
I was supposed to receive a shipment with two bottles of hair skin and nails right by Vitafusion. I received only one bottle and no packing slip. I have called several times to try to rectify the problem and was told that I was going to get a shipment. This was about threeweeks ago. When I did not receive my shipment and no notification that it was not coming. I then called customer service. I was told that the shipment that was sent was damaged.The woman that I spoke to told me that I have three options. I could get reimbursed, have another shipment sent, or get a gift card for the amount that I purchased along with a $10 gift card. I chose the last choice. It ihad been now Been well over a week and I have not received this in the mail.. The woman that I spoke to told me that I have three options. I could get reimbursed I have another shipment sent or get a gift card for the amount that I purchased this the vitamin IV with a $10 gift card. I chose the last choice choice. It is been over a week and I have not received this in the mail I have been a good GNC customer for many years and I've never had a problem with the online shipments. I am getting to the point where I would no longer want to be a GNC customer as a result. I can't believe the lack of professionalism with the online company.