Posted by Ktstep
My refund was supposed to be processed on the 16th of last month here it is the 13th almost a month later and no refund
Greyhound customer service
Greyhound is a ground transportation company which provides scheduled bus service to nearly 3,000 cities all over North America. A Scottish company, FirstGroup, currently owns Greyhound. Greyhound has offered bus service for over 100 years. Greyhound offers technical support only in the form of a website help section.
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User Reviews
13
Feb
07
Oct
Posted by Anonymous
Good day I used your service on the 9/4/22 from fort Walton in Destin heading to Newark in New Jersey. Upon reaching mobile for the rest stop the bus drove off leaving me I had to use Uber to go Montgomery trying to cash up with the bus which was to no avail I had to use another Uber to go to Atlanta trying to catch up with the bus which also was to no avail I called several numbers all I get is someone all the way in Philippines that cannot give no assistance and I'm so upset becuz it's not totally my fault why the bus leave me the driver gave me a piece of paper with a number but the lady call the wrong number that's why the bus leave me and I receive a call on the 9/8/22 from a person at Washington DC saying they have located the luggage and would send it to Newark and that didn't happen
13
Jan
Posted by Anonymous
I was stranded in Dallas Tx traveling from Nashville TN going too California, I left Saturday and arrived In Dallas on Sunday greyhound told me that they were going to give me a room and that didn't I was stuck until Monday so I had to pay for a room. Also I was calling them all day and they told me that their wasn't any available bus rides until Tuesday midnight but I had to Lyft myself back to the station to find out a bus was leaving that day. Next as I'm on board the bus broke down several times causing the driver to pull over 4 times on the freeway. I would like to get a refund back thank you!!!!
16
May
Posted by Deni
I am D. O'Quinn. I had a round trip ticket. I left Flagstaff, AZ on 4/29 for Panama City, FL. when we got to Amarillo there was a 3 hour delay, so I was there for 5 hours. The only explanation was that they had no driver! My ticket had to be re-issued in Dallas.
On my return trip, there was a 6 1/2 hour delay in Dallas, TX. We were there so long that they gave us a food voucher! I had to sign for it, so there is a record of that. The only explanation was that they had no driver! Then there was a 3 hour delay in Amarillo, TX. Again, because they had no driver! This is unacceptable and I am requesting half of my round trip ticket to be refunded. I will never use Greyhound again. I have used this bus service since 1974 for trips across the country.
A ticket agent told me that Greyhound has been bought out by a Chinese company, who also bought Trailways and another bus line. I was, also, told that the offices will be closed and a kiosk will be the only way to purchase a ticket. If these issues are existing with people there, to talk to, what the hell is going to happen when there are only computers? This is a disgrace for a company that has been around since the early 1900's!! There is just no excuse for poor and no customer service! I will not recommend this company to anyone, again!