Posted by Anonymous
Why even bother to make a comment when they don't even respond. Won't see my butt in any of their stores ever again. Very sad customer service
Harbor Freight Tools customer service
Harbor Freight Tools is a mail order and retail chain of hardware and discount tool products. Harbor Freight Tools started as a catalog order company only and didn't open their first retail store until 1980. Harbor Freight Tools has customer service options such as phone support, online form submission and even fax support.
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User Reviews
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Mar
Posted by Anonymous
I have been shopping at the Harbor Freight near my house going on four years now and have only been somewhat pleased with your products. But with that being said I have not attempted to return any of the items even though they have failed to perform even for home use. But around a week ago I did mention to one of the employees at the store I shop at, about a set of supposed Titanium Drill bit I purchased awhile back and they keep breaking on me. All I have used them for is to drill hardwood so metal.
The young black woman with whom I was speaking to said for me to bring them back even though I told her its been awhile since the purchase and I doubt I can locate the receipt. Today, March 7th 2018 I attempted to return the drill bits, and I didn't even have to be given my money back, store credit would have been fine. But the young man running the register told me that if I didn't have my receipt then he could not help me, he said he needed proof of purchase. I didn't appreciate being treated like a liar or a thief, these were the only two things this young man could have been assuming. The product case has Harbor Freight as the product producer so if I didn't purchase them from one of your stores then where else could I have come by them. I have purchased many items from you guys, table saw, band saw, bench sander,hand held belt sander, electric drill, and many smaller items, I find it very wrong for me to have been treated in the manner in which I was. I even showed the young man that most of the bits had not even been used. I will never shop at any of your stores again, I would rather pay the higher price at home depot where I have never been treated so rudely. I will be instructing all of my friends, the hobbyist, craftsmen, carpenters, and mechanic's to no longer support your company by buying your products, I and all my friends are kind of like that, if were done wrong we stay away.
26
Nov
Posted by Anonymous
Today I was shopping at your Gaithersburg MD store. I had to use the bathroom. I asked and employee. He rudely said no. I explained that I had to use the bathroom and he said it's for employees only. I kindly stated that by law a public retail establishment must provide an bathroom if a customers ask and I needed to use the bathroom. I asked to speak to the manager and she said I couldnt use it because it was their policy. I asked kindly as I needed to use the bathroom. She again said no. I left the store and now will never shop at any Harbor Freight again