Posted by Marissa williams
I baught a pair of shoes for my boyfriend online on Hibbett.com a few weeks before Christmas and I still haven't received them and I tried emailing and it was blocked
Hibbett Sports customer service
Hibbett Sports is a large retailer of consumer sporting goods products based in Birmingham, Alabama. Hibbett Sports focuses on the small to medium market sizes primarily in the South and Southeast portions of the U.S. Hibbett Sports offers support via a toll free number and a detailed online submission form.
- How to reach a live person:
- Direct line
- Hours of Operation:
- 8am-5pm CST
- Email:
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- Customer service link:
- Main Company URL:
- Description:
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User Reviews
03
Jan
20
Apr
Posted by Waunelle
Went to your local Hibbett in the Albany Ga Mall service sale person was very rude !!! First I ask could you keep the hanger on the items she said no that they have to keep them in store than she continued to shove my item into the bag ( the reason why I insist on them being kept on the hanger ) so I said I will put them in the bag.So after that she shoved my receipt un the bag,and then I said to her I put my credit card in your hand so put my receipt in mind the next time.So in front of more customers she said something under her breath and then I repeated it again the next time put in my hand and then she said you heard what I said !!! She is not the kind of sales person your brand needs to represent your store I will never go back to this location!!! Service was awful!!!
22
Jul
Posted by Anonymous
Got a hibbet coupon that says $25 off any $100 purchase, total item's I pulled came up to $100 before taxes, got to register coupon wouldn't take, then they tell excludes promotional products, we'll that's not what my coupon said, this is so misleading to get you to shop online or in store, say a lot of people waiting in long line's to be told same thing
29
Dec
Posted by Donnie
I would like to start off saying that I've been shopping consistently online at hibbet sports since August. I've encountered not receiving a few items once, from one purchase which I received my money back.
I work with the FBI besides an organization that shelter children whose been human trafficked. My main reason for purchasing will be to give back to the population and the community for people in need!
I so happened to place an order for my brother for Christmas on Dec 17th, on Dec 22nd I called to check on my update status due to it being unavailable online. I spoke with a manager named Donnie.
My experience with this manager was the entire worse customer service I've ever had with hibbet. As a clinical therapist and advocate I was very concerned to speak with this man, as to the way he spoke to me was way out of character. Unexceptional behavior. He degraded my character as a person and basically called me s thief. He had to sympathy to the fact that I never got my order that was meant for Christmas and told me he wasn't given me back any credit.
When I asked what's the reason he stated to me that I've gotten a credit every month because I always called in stating I never received my packages.
I've asked this man to please go over history and refund because that was untrue and told him about the few items from one purchase that was sent to me and a return item that I got my money back for, he didn't want to do so and kept cutting off my request of proof. He stated I have all these purchases and enough is enough.
I was unsure on what my purchases had to do with what he was insenuating. I requested he checked the order and he stated he did already and I wasn't getting my money back. I requested another manager and he said no one was available. I requested to speak to someone over him and in a condescending manner he stated he was the person I'm speaking with!
This man stressed me out to the point that he was even in a power struggle with a customer.
As I hung up and called back to speak to someone in the cooperate office , I was told he should have never dealt with the situation in that manner and can't deny me a refund.
The last tracked my order and noticed my shoes never made it to the postal service, she then spoke to Donnie who then seemed calmer but was still hostile in his words by stating this is my last refund and the discount of the coupons he was given me he's no longer doing that!
Very nasty the way he spoke to me and with this bad experience. My husband whose an attorney should be reaching out I also have a recorded copy of his conversation that Donnie asked me to hear.
You're working with a narcissist and it's only a matter of time he shows it to his employees if not already doing so!
31
Oct
Posted by Anonymous
Hibbett Sports is awful when it comes to fraud protection and client support. Had my debit card stolen and had a fraudulent order placed. i caught the order within 15 minutes and contacted Hibbett. The rep was unable to locate order using card #, called corporate office 5 times and nobody responded. They supposedly opened a case for the fraud team, but again 4 days later and no contact. Now order shows as having a label for shipping and Hibbett gives lame excuse we can't cancel because it is out for shipping...
I did all the legwork contact UPS to try and stop fraudulent shipment, again called Hibbett 5 days later only to be told they don't have a contact # for fraud team.
I am surprised they are still in service with the lack of consumer protection.