Hollister customer service

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Customer Service

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Phone: 866-426-1285

User Reviews

02
Aug

Posted by In store assistant manager Javie


on 8/2/19 at 8:44PM

I went to the victorville store in California, when I approached a man named Javier to ask a question he was very rude.then when checking out and pair of Jean's turned ot to be 39 instead of the sale for 25 when they called the store manager Javier he was extremely rude say if there wasnt so many customers messing up the store and placing stuff in the wrong places then that wouldn't happen. When we showed him he just got raise his voice and stomered off.

29
Jul

Posted by Schofield


on 7/29/19 at 10:42AM

I have recently purchased an online order which was incorrectly addressed by Hollister which resulted in it being taken back to a Royal Mail Depot 100s of miles away.
Royal Mail won't deliver to my real address because the staff at Hollister have put the wrong address on and need to contact Royal Mail.
On contacting Hollister they cant do anything because its out for delivery until Royal Mail send it back as not delivered. Royal Mail won't talk to me now because of Data Protection as i dont live at the address incorrectly labelled on the delivery!
Hollister customer service no use at all so i have items i have paid for that are at the Royal Mail sorting office in GL11 and no one will help. All because a warehouse operative cant read.
Staggering....

08
May

Posted by Anonymous


on 5/8/19 at 11:02PM

I am still waiting a response to my complaint last week by telephone . Please get back to me

14
May

Posted by Anonymous


on 5/14/18 at 4:04PM

Hollister Co.has worst customer service. I downloaded store app to order online. My last order was cancelled. I inquired and response was "suspected of reselling merchandise" I emailed to complain and ZERO response. I called customer service x 2 and I have received same generic letter ftom Matthew, Aaron and Shawn (note they work in Rezource and Recovey) and HAVE NO LAST NAME. I have been getting the run around. They send an email accusing someone of something wrong then they need expect you to drop off the planet and let it go.

14
May

Posted by Anonymous


on 5/14/18 at 4:04PM

Hollister Co.has worst customer service. I downloaded store app to order online. My last order was cancelled. I inquired and response was "suspected of reselling merchandise" I emailed to complain and ZERO response. I called customer service x 2 and I have received same generic letter ftom Matthew, Aaron and Shawn (note they work in Rezource and Recovey) and HAVE NO LAST NAME. I have been getting the run around. They send an email accusing someone of something wrong then they need expect you to drop off the planet and let it go.

View all 19 Hollister customer service reviews »
Customer Service Ratings

Based on 91 votes.

2.9

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Hollister customer service news
Khalid, Noah Cyrus Join Abercrombie's Hollister on Antibullying Efforts

Abercrombie & Fitch Co.'s Hollister brand is gearing up for back-to-school with a partnership with singer-songwriters Khalid and Noah Cyrus, who will help raise awareness of the issue of bullying at school. In mid-September, the retailer will begin ...

Venmo Now a Payment Option at Abercrombie, Hollister

GOT VENMO: Young adults who want to shop for their Abercrombie and Hollister favorites can now choose Venmo as a direct payment option. The Venmo integration makes the payment option directly available on the Abercrombie and Hollister apps, ...

Khalid for Hollister Line Will Launch in Stores and Online Thursday

After being teased at the Teen Choice Awards last month, the Khalid for Hollister collection will make its debut Thursday. Hollister, a division of Abercrombie & Fitch Co., collaborated with the musical artist on a 13-piece collection that will launch ...

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