Posted by Anonymous
What a wonderful representative!
She is putting a cancellation through for me.
Thank you,
Carol Holland
JCPenney customer service
JCPenny is an American retail chain of middle-discount stores headquartered in Texas. JCPenny has nearly 1,100 stores in the United States and Puerto Rico. JCPennny offers support via toll free number, various social networks and a versatile online help forum.
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User Reviews
17
Nov
25
May
Posted by Anonymous
Return process for on line orders is horrible. The information I got on website was in accurate. The was no packing slip with return information. Instructed to send to nearest facility to me but when I called 800# to clarify address told to send to facility recieved from which was not closest. I mentioned to representative that return policy was horrible and she stated that they DID send me what I ordered (I would of hoped so)and that was just the way I would have to return items. After seeing ALL THE BAD REVIEWS and I do not have the option to return in store since it closed, and I have no confidence sending items back and actually getting my refund AND in a timely manner! I WILL NOT BE ORDERING FROM JCP EVER AGAIN!!
27
Apr
26