Posted by David
I have a good commercial for the company. It's for Halloween n it's for the original tacos. Also an idea of a shirt to sell to customers. I have it write down n how to direct it also.
Jack In The Box customer service
Jack In The Box is a chain of quick service restaurants located primarily in the Western United States. Jack In The Box has an expanded menu which includes items such as tacos, egg rolls and finger foods. Jack In The Box provides customer service with a phone number and online support via form submission.
- How to reach a live person:
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- Hours of Operation:
- Mon-Fri: 5am-9pm PST
Sat-Sun: 7am-5pm PST
- Mon-Fri: 5am-9pm PST
- Email:
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- Customer service link:
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- Description:
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User Reviews
19
Apr
12
Mar
Posted by Scott
We ate at JIB on government ave, Coeur d'Alene idaho. Good chicken strips, but sourdough jack was untoasted. It was mushy. I asked if they would toast the bread and they said corporate wouldn't allow them to, for safety reasons??? I asked for my money back for the sandwich with 1 bite gone. They refused. They said to contact corporate. Fries were good. Lobby soft drink machine didn't work.
03
Feb
Posted by Anonymous
just want to say thank you for good food, i have had ordered the same jr,jumbo jack at two locations here in vancouver wash. and have great burgers every time ,lots better than the local burger joints in town the prices were fair but the burgers have been great, think you again for gooooood food t clark
25
Apr
Posted by Lily
I came to this restaurant to order 2 items some loaded fries and mini churros for my daughter after working a long day. My mistake was driving off before checking the bag!!!! Which your order should be correct. I was given a box of mini tacos instead of loaded fries. I NEVER left the parking lot. I just drove back around to the window explained to the night manager that I was given the wrong order she became upset just drive around to the window is what I was told. I get to the window she hand me the box it fries I pass the fries to my daughter. The box of fries had nothing but a large portion of ranch on the fries. It's supposed to be loaded fries with bacon, ranch, fries, a form of spicy sauce as advertised we have ordered these fries before so, we are aware what they are supposed to look like. That was not the case.
At this point yes I am turning back around. I pull back up to the window not the speaker. Because the inside is closed because they are always short staffed. I told the night Manager (no name tag so, there is no name to state) I apologize to be a pain in your tail however, I did not check the bag at first but you have me jalapeno poppers instead of mini churros and these are just ranch fries. She snatched the box of fries and tossed them in the trash. Said she I am going to just give you a refund and closed the window, as she is speaking Spanish to the other coworker inside making coffee I can see and hear them clearly! The other female coworker is shaking her head. There is no one else in the drive thru and the last time we came there was only 1 other car before me it was not busy so, I was trying to figure out what is the issue? I saw her put the churros in the grease walked off and never came back to the window. After sitting there for 10 mins I turned my ignition off to my car. I was hoping she was making fresh fries for my daughter. The police then pulled up and ask was I ok I said yes just waiting on my order that is being remade.
The night manager called the Plano police dept! At this point I feel racially profiled I was not upset or acting erratic she was more upset than I was and I am the paying customer. Not every person of color should be looked at as difficult or a problem when addressing an issue with kindness and respect expecting a positive result. I have this recorded interaction on my phone. I was not given my refund or my correct order. I left with jalapeno poppers which my daughter cannot eat. Officer Hitch from the Plano told me I cannot come back to location. I was given a warning for criminal trespassing this makes no sense. He said this did not make sense to him either he is called to this location frequently. I have been to this location to get coffee and mini churros and my daughter get fries this is all get because, we don't eat ANYTHING else on the menu! Everything else was closed after my shift that she would have wanted to eat. TRAINING is needed I deserve an apology and my money back I don't care what amount it is it's mine and this is disrespectful! My daughter and I should have never had ANY POLICE contact. I am not a criminal I am a hard working law ADIDING CITIZEN who wanted to get her order that she paid for and leave. The OFFICER (Officer Hitch) explained she has irate customers that is not my problem. I was not irate with her the night manager or the Officer. This type of behavior is immature and racist. I am still confused why THE NIGHT MANAGER DID CORRECT THE ORDER it was only 2 items. I never received call back regarding this situation. This was an unnecessary negative experience to my visit to this location at 1101 Preston Rd, Plano, TX 75093. Manager of this location how can we how can we rectify this issue? This was unnecessary and never should been an issues in the first place. You have security cameras please feel free to watch them.
30
Jan
Posted by Anonymous
I went through drive through at the Westinghouse restaurant located in Charlotte, NC. I did not understand what the EE said, so I waited. Several minutes later, she came back and stated "we are not taking orders until the next shift gets her at 2:10". This was at approximately at 1:55 on Saturday, January 28. This us not a way to run a business. I just said this is ridiculous and went to Arby's. This is the second time this has happened to me, not being able to order food due to a shift change.