Posted by Denise
My son bought 3 large smoothies and the staff made it all wrong i tried to return it but the lady said no and that's a shame because my kids always buy from there and to be treated like this its horrible
Jamba Juice customer service
Jamba Juice is a national chain of smoothie and blended drink restaurants. Jamba Juice's business model is centered around the health and fitness lifestyle consumer. Jamba Juice customer service is offered in-store, by online form submission or toll-free phone number.
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- Mon-Fri: 8am-5pm PT
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User Reviews
30
Jun
01
Dec
Posted by Faith
Im a regular customer at Jamba Juice ranging from 3 times a week to once every two weeks. I haven't been getting my Jamba Juice as much lately due to a medication that requires me to avoid Zinc, but the last two times I have been have been disappointing. It's not the service, because that's always great. It's the paper straws. They've got to go!!! I always get a large and it's too stressful to try to drink a frozen drink faster than the straw will disintegrate and waste a good portion of your drink due to straw failure. Paper is probably just as bad for you to consume as plastic, however with the plastic straw it remains a straw and you have less chance of digesting some of the particles. The straw makes the Jamba juice not the same and I will probably stop going because of the straw if you don't change it back.
Sincerely,
Faith Nipper (loyal customer)
25
Feb
Posted by Anonymous
I LOVE LOVE LOOOVVE your drinks. Im newly diagnosed diabetic & i see a few drinks i can actually have without having to buy & make it myself at home. Isnt anybody's "cooking or making" of foods n drinks better than at home? In some cases. So thanks for some great tasty drinks, even my son is hooked. P.s. btw, speaking of "hooked", i wanted to point out a couple words on your cups...."dope bowls"....lol...i went thru my dope phase days years ago & tho the younger crowds use it to mean something good, its funny to hear bc way back when....dope meant drugs, & bowls is what drugs is smoked from...sad but true & i believe it still is by others.. Happy to say its not me anymore ?..
03
Jan
Posted by Jamba Juice
I went to the JJ located on Atlantic Ave in Long Beach Ca and.placed an order for a JJ drink I gave the gentleman my Federal Employee card to pay he tells me he can't take my card because it didn't have a chip .I didn't have any cash on me and I was feeling lousy because of the cold I had and I needed the drink that was loaded with vitamin C how embarrassing there is no sign stating all debits cards must have a chip . Not only that but a big company like Jamba Juice he could have said ok since you have no cash on you he could have made me a small kid drink. since I took the drive to come in and I was feeling like crap .thanks so much for not providing excellent customer service. I politely walked out of your establishment and went,over to Starbucks and purchased a medicine ball they had no problem taking my card . The date I went to your establishment was December 27 th 2019 around 8:45 am.
01
Sep
Posted by Lenai
Greetings,
Let me first say that I absolutely love Jamba Juice, in particular, the Strawberry Surfrider which I have at least once weekly. However, I am contacting you to file a complaint regarding the Rewards system. For the past two months, I have not been able to register all of my purchases due to your Rewards system either not working or the store does not have it yet. Why you changed the old rewards system, is something I will never understand. It's your company, I get it, but if you were going to take something away regarding a customer's rewards, why wouldn't you put something in place that actually WORKS? I currently have 6 receipts for purchases totaling $34.74 that I was not able to register due to your rewards systems failures. I am truly disappointed in how long it is taken to get the new rewards system up and running!