Jimmy John's customer service

Jimmy John's is fast-food sandwich chain whose specialty is sandwich delivery. Jimmy John's is a privately held corporation with offices in Illinois. Jimmy John's customer service options are limited to a simple online form which goes to the corporate offices.

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Customer Service

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Phone: 217-356-9900

  • How to reach a live person:
    • This is a direct number to the Jimmy John's corporate office.
  • Hours of Operation:
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  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
    • You can get the number for local Jimmy John's locations by visiting the store locator on their web site, or visit our sister site HoursOfOperation.biz (link on the right-side of this page)

User Reviews

10
Feb

Posted by Anonymous


on 2/10/23 at 2:40AM

To whom it may concern, I own my own business, when I frequent the center at Columbia Square in Phoenix, AZ at 10045 W. Camelback Rd., I am curious if this location has a manager or district manager that regularly visits this location, I am sure these windows haven't been clean in over a year?, I will not even walk in for a sandwich thinking if the windows are not clean..... I have no other comments, if this was my business, I would hope someone would inform me if my staff are not doing their job.....Respectfully submitted....

07
Feb

Posted by Anonymous


on 2/7/23 at 5:42PM

I have to tell you, your commercial is the worst I have ever seen in years!!!!!! An idiot busting the hell out of a TV and monitor. And on an average day you see this some 20 times or more. What kind of message does this send across to our children and for what purpose???? If this is the best you can offer to the public, I will never step foot into a Jimmy Johns again.

22
Mar

Posted by Anonymous


on 3/22/22 at 11:39AM

Stopped by the Merrilliville Indiana location at 2pm on Tuesday the 22nd of March. Large sign on the door. DINE In OPEN. Opened the door to be greeted by a woman screaming at me to get out. We are thru drive only!!! I said there is a sign on the window. I don't care get the hell out of here. Seriously never been so shocked and treated so rudely at a place of business

07
Dec

Posted by Anonymous


on 12/7/20 at 3:20PM

Ordered a #14 today and got home to a sub with no bun. Just a piece of lettuce with meat inside. I was treated like I was guilty of something when I made a special trip back and handed them what I received along with my receipt. It will be a long time before I go there. They never offered any compensation for the mistake and my trip back to the store.

08
Aug

Posted by Anonymous


on 8/8/20 at 8:46AM

I bought a sandwich from Jimmy John's Wisconsin Rapids last night about 6:00. I asked for an Italian beef with mustard. Dropped it off for my husband who was at work. Talked with him later after he had eaten 2/3's of the sandwich and it was bothering his stomach. It also wasn't what I had ordered! Very disappointed! He still doesn't feel well this morning. Sorry to say you've lost this customer.

View all 346 Jimmy John's customer service reviews »
Customer Service Ratings

Based on 158 votes.

2.8

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Jimmy John's hours of operation for locations near you!. You can also find Jimmy John's location phone numbers, driving directions and maps.

Jimmy John's customer service news
A Jimmy John's driver caught this woman's boyfriend cheating on her during a delivery

When I was placing my order to the @jimmyjohns employee I let them know that this was for my boyfriend who lived in that city and that I wouldn't be present when the food was delivered since I'm 3 hours away. I also asked if it was okay for him to sign ...

Aiello family opening second Jimmy John's location in High Desert Gateway II shopping center

HESPERIA — The High Desert Gateway II shopping center will welcome its second tenant when Jimmy John's begins serving its signature sandwiches on Tuesday. Business owners Nick and Lisa Aiello, former Serrano High School grads and sweethearts, ...

Illinois Jimmy John's asked to stop selling sprouts after salmonella cases

SPRINGFIELD — State health officials have asked Jimmy John's sandwich shops in Illinois to remove sprouts from their menus while they continue to investigate the source of a salmonella infection cluster. Two cases of Salmonella serotype Montevideo ...

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