Kaiser Permanente customer service

Kaiser Permanente is an integrated health care company providing managed care services to its customers. Kaiser Permanente is a consortium consisting of three individual health care companies. For customer support, Kaiser Permanente has an online form as well as a link to Facebook and Twitter for additional support.

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California - Northern

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Phone: 800-464-4000

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California - Southern

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Phone: 800-464-4000

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Colorado

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Phone: 888-681-7878

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Georgia

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Phone: 800-611-1811

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Maryland and Virginia

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Phone: 800-777-7902

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Ohio

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Phone: 800-686-7100

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Oregon and Washington

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Phone: 800-813-2000

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User Reviews

14
Jun

Posted by Anonymous


on 6/14/23 at 4:39PM

I have been trying to open KP app for the last few days and the word " Forbidden " shows up and the app does not open.

09
Apr

Posted by Anonymous


on 4/9/18 at 9:39PM

I would like to report about a possible patient privacy violation and distribution of free prescriptions to friends by one of your nurses. I got this information about middle of 2016. The medication thing might still be ongoing. Is this information still good or has it passed its statute of limitation? Another more question is can she sue me if in case she loses her job because of this?

26
Oct

Posted by kasier vendor


on 10/26/17 at 8:03AM

A 2.5 rating.. Actually surprised it is even a 2.5. Their AP accounting system is horrible, and the customer service you get when trying to work with a live person is useless. The Kaiser North group is down right rude.

09
Oct

Posted by Anonymous


on 10/9/17 at 4:43PM

I have a question? I want to know why my dr. told me I cant get disability unless I�m bed ridden? 3 herniated disc and pinch nerve and not able to work with a lot of mobility not enough to stay home and recover and let my body heal? I was surprised because there people I know not as bad as me on disability? Thx! Mark,

24
Oct

Posted by Tom Rodgers


on 10/24/16 at 1:08PM

Your Pharmacy webpage shows only when a refill is ordered and not when they are actually refilled. I just had a case where all 5 of my refills showed the same thing on your webpage, i.e., that they were refilled when actually only 3 were refilled. 2 needed doctor re-approval which he did and the pharmacy received the approval and the refill OKs were enter in your system as refillable, but nobody actually took the next step to refill the order and mail it. Yet your webpage showed everything was ordered correctly and on their way. I could have died of a heart attack because of this failure had I not called to double check. The reason I double checked is because this is the second time this has happened to me. Please have your webpage report that the refill is complete only after it has actually been refilled and not when it has only been re-ordered.

View all 85 Kaiser Permanente customer service reviews »
Customer Service Ratings

Based on 211 votes.

2.5

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Kaiser Permanente customer service news
Piedmont Healthcare and Kaiser Permanente sign new contract

Piedmont Healthcare and Kaiser Permanente have finalized a new contract, ensuring patients' continued in-network access to all Piedmont Healthcare facilities extending through the 2021 plan year. The negotiation and agreement were completed several ...

Good News: Kaiser Permanente Northern California Health Plans Receive Highest Ratings From NCQA

For the second consecutive year, Kaiser Permanente's Medicare and commercial health plans in Northern California, which serve over 4 million members, received the highest ratings from the National Committee for Quality Assurance, a national group that ...

Union health care workers arrested at Kaiser Permanente protest

It alleged that the hospital plans to lay off pharmacy warehouse workers in Downey and make further staff cuts at other warehouses while relocating call center jobs in Los Angeles, Baldwin Park and Woodland Hills to other areas where workers will earn ...

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