Kohl's customer service

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Customer Service

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Phone: 855-564-5705

  • How to reach a live person:
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  • Hours of Operation:
    • Mon-Sat: 7am-10pm CDT
      Sun: 9am-10pm CDT
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Kohl's Charge Card Customer Service

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Phone: 800-564-5740

  • How to reach a live person:
    • Just press 0
  • Hours of Operation:
    • Mon-Sat: 7am-10pm CDT
      Sun: 9am-10pm CDT
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User Reviews

02
Feb

Posted by Anonymous


on 2/2/24 at 9:17AM

I can't remember who the manager was but hopefully you can look her up. I was upset and asked to speak to a mngr. Once the mngr got on the phone I started to feel better. . She was so kind and took the time to help me figure things out. It had to be so frustrating to her but she never wavered. Kept that kind attitude and resolved my issue. I had decided I was going to cancel my credit card but because of her I didn't. She is important to Kohls I wanted you to know that.

13
Dec

Posted by Anonymous


on 12/13/23 at 2:06PM

just wanted to compliment very good customer service received by employee Lachon at Kohl's Yonkers Central Ave Store on evening of Tuesday, Dec. 12, 2023

09
Oct

Posted by Anonymous


on 10/9/23 at 12:03PM

I was in Kohls shopping and I left a check wrote out... I called back to see if they had found a check In register 1. Cindy went and looked and found it. I ask her if they could just tear it up. She then went and got a Manager his name Kyle, I spoke to him and he said they could put it in the mail or shred it up . I told him to shred it it up. These two saved me a lot of stress, glad you have such good associates.

13
Jun

Posted by JKW


on 6/13/23 at 6:29PM

I am so happy to give great service comments for Two of your employees. Their names are Elijah and Ethan. They are the best.Both are friendly, great Customer service skills. They always do their best and go beyond to help you. They are the best in acknowledging you by name and make me smile. They deserve recognition for the great service they provide! They are at Kohl's in Sioux Falls, SD at the Louise store.EM

10
Mar

Posted by Anonymous


on 3/10/23 at 1:49PM

I would like to thank Terry for helping me select a product at Kohls and Barbie my cashier. Both are from the Muskego Wisconsin store. Both had great customer service

View all 142 Kohl's customer service reviews »
Customer Service Ratings

Based on 120 votes.

2.7

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Hours of Operation

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Kohl's customer service news
Kohl's profit, same-store sales growth beat estimates

By Aishwarya Venugopal. Aug 21 (Reuters) - Kohl's Corp on Tuesday posted quarterly earnings and same-store sales above analysts' estimates as it sold more apparel at full price, although the department store chain's tepid profit forecast sent its ...

Kohl's donates $1 million for field trips for southeastern Wisconsin schools

Kohl's Corp. said Tuesday it will provide more than $1 million for southeastern Wisconsin schools to stage field trips during the 2018-19 school year. The grant will cover expenses such as admission fees, transportation, substitute teacher fees and ...

Kohl's posts strong earnings, expects further boost from Bon-Ton closings

Sales at established Kohl's Department Stores rose 3.1 percent in the second quarter, a healthy gain that keeps the retailer on an upward path. It was Kohl's fourth straight quarter of year-over-year gains in comparable store sales, a key measure of ...

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