Posted by kyle
i would like to file a complaint as soon as possible i was treated very badly today. i went to exchange my damaged glasses because i paid for protection plan, the first store i went to in Palmdale, CA told i was not in the system i found that very strange, i thought whatever ill just go to the store i bought them from although when i bought my glasses i was told that i can use my protection plan at any store in the United States.... any how; i headed to the lenscrafters store in Lancaster CA. when i got there i thought everything was fine; i did not think i would have to make sure i was being given the correct glasses i assumed everything would be ok especially after they couldn't figure out how to fix the price they gave it to me cheaper. later in the day i realized that i was given the wrong glasses. i called them and tried to explain that i was given the wrong glasses, the person i spoke with was very defensive and did not want to listen to what i had to say. i said hey i have the receipt ill just head to the store. i got there and waited 5-10 minutes and thought i would be getting the brand new replacement glasses. i got home and realized that they were the same glasses i dropped off that were damaged only slightly repaired. i called the store and they told me the glasses i dropped are at the store which was a complete lie. i have video evidence and would appreciate and explanation at the very least