Lord and Taylor customer service

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Customer Service

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Phone: 800-223-7440

  • How to reach a live person:
    • Simply press 1 when the recording begins
  • Hours of Operation:
    • 24/7
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
    • Lord and Taylor credit customer service phone number is 866-465-8292.

User Reviews

14
Dec

Posted by Laurie


on 12/14/21 at 12:03PM

I need to return a dress to lord and Taylor. when I go into the tab for returns it is telling me that the return is in process. I have not even sent the dress. Also the number that I call. on your web site is not a custom service number. I need a number to call and speak with someone so I can return the dress.

01
Aug

Posted by [email protected]


on 8/1/19 at 8:47PM

I am tired of my order being cancelled and refunded and then ordered again ... shipping emails. Items removed place again my bank account and my patience can't handle! 3 days of complete nonsense. At this point cancel my order and I'm done with this company omg

20
Aug

Posted by D


on 8/20/18 at 12:04PM

Impossibly to reach a US Customer Service Rep

18
Jul

Posted by MNQU


on 7/18/18 at 5:37AM

On July 18, 2018 I received order number2003094485. When I opened the box I found 3 pair of earrings. Two pair of the earrings were defective. One pair was missing a feather which I found loose in a plastic bag. There is no way to re-attach this feather to the earring. The second pair was twisted and hung crooked. The third pair appears to be ok. I continued to examine the inside of the box to look for the forth pair of earrings that I ordered but only found an empty plastic bag. I called customer service and was told by a representative to return the items to a Lord and Taylor store. I responded by telling the representative that his response should have been I can return the items and we will waive the shipping cost. I also told that I had no way to get to a store and was unable to travel due to an illness. He kept insisting that I take it back to a store. This was the worst experience with a customer service representative in my 78 years. I told the representative tha I would be calling American Express and disputing the charge. Not only did I receive defectve items but the order was not complete. Who sends out an empty bag.

23
Jun

Posted by Anonymous


on 6/23/18 at 7:49AM

I called today to verify that a price adjustment I called for yesterday, was done. Just for reference, when I've called for a price adjustments with Macy's, its done, then and there, with the same person and I get an email within an hour showing me the information. As was done yesterday at L & T, the first person I got on the phone couldn't make the adjustment and had to transfer me to customer service to have it done. So, same as yesterday, I was transferred to customer service to check on the adjustment. The person told me, "Yes the price was adjusted 15% and you will get an email in 2 to 3 weeks confirming it". (You've got to be kidding). I said, first of all, the item was supposed to be adjusted from $96. to $83. and then I was supposed to get an extra 15% off as a courtesy for poor service in the past! I asked, "What was it adjusted to, I was given an $ amount yesterday"? The person could not tell me, they could only give me a case #!! I asked could I speak to somebody that can give me the information I called for? They transferred me to a supervisor I guess, who could not give me anymore information. Everything with L & T is a project, nothing is simple or efficient, and nobody seems to know what their doing. I went to pick up a dress in a store last week that I held an hour before, in the dress dept. When I got there, they told me their doing inventory, the door is locked to where it would have been held, and I couldn't get it!!! I said, "I literally called and hour ago, why wouldn't somebody have told me that I wouldn't be able to pick it up"!! Not one of these women, and there were at least 3 involved, thought to check the other register in the dress dept. to see if it was held there, which it was. It took them like 10 minutes to think of it. I wasn't familiar with the store so I didn't know there was another register in the dept., otherwise I would have thought of it in a second. Common sense! It takes at least 3 days to just process an online order and then your shipping choice is also horrible -Smart Post. I live on Long Island, NY, and a few of my orders have originated from Brooklyn, NY. They, then go to two Smart Post locations in Edison and Kearney New Jersey before they come back to New York to be delivered to my local Post Office! (not even directly to me!). I ordered something from Macy's on June 21st, the same day I ordered the items from L & T, in question. I'm getting the Macy's order today, June 23rd, where my L & T order is still processing, then it will be another 2 to 3 days for it to get a tracking number and get to a Fed Ex location, and then it will bounce around to various Smart Post locations before coming to my local Post Office, ridiculous!

View all 68 Lord and Taylor customer service reviews »
Customer Service Ratings

Based on 127 votes.

3.0

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Lord and Taylor customer service news
Owner of Saks, Lord and Taylor cutting 2000 jobs

Hudson's Bay Co., which owns Saks Fifth Avenue, Lord and Taylor and Canada's Hudson's Bay, is cutting 2,000 jobs in North America as it shaves costs and tries to adjust to changes in how people shop. The Toronto-based company says the cuts will save ...

Lord & Taylor Merchandise Is Coming to Walmart.com

Wal-Mart Stores said on Monday it will offer Hudson's Bay Co- owned department store chain Lord & Taylor dedicated space on its website, as it looks to make deeper inroads into the fast-growing online fashion business. The world's largest retailer will ...

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