Marshalls customer service

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Customer Service

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Phone: 888-627-7425

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User Reviews

08
Jul

Posted by Anonymous


on 7/8/22 at 12:50PM

After four unsuccessful calls to customer service, I finally got a wonderful customer service agent. He gave the best customer service I have had in a long time. Everything was resolved and I wish I had got his name. Marshalls needs more like him.

07
Dec

Posted by Anonymous


on 12/7/20 at 3:20PM

I love shopping at Marshall's, TJMaxx and Home Goods, but what I do have a problem with is going to shop and having deal with people pets. I visited the store on Germantown Pkwy in Cordorva today and there was a young lady there with a Large Poodle. I tried shopping, but due to my fear of animals, I left the store and decided not to shop. Yes, I do know that some people need service dogs and can't change that, but because I feel it's ok to take my pet everywhere I go is not fare to people that have a fear of animals. Further more I do not want to purchase items that animal have been brushing up against, sniffling on or druling on.

23
Mar

Posted by Büberstadts


on 3/23/20 at 12:20PM

With stores being closed, are returns still subject to the 30-day time period restriction? Just curious, as it looks like I missed the last day stores were open.

I'm very relieved you are taking your employees' health into consideration during this time. Be well.

20
Sep

Posted by Anonymous


on 9/20/19 at 11:23AM

When I call Marshals in Atwater the Same operator on two occasions tells me "We are not allowed to discuss that" I live out of the area and would like to know if a certain item was in stock. Before I travel that far.

20
Apr

Posted by Anonymous


on 4/20/18 at 5:37AM

I had been shopping for Marshalls store406send they open the is one of my favor store but I hated to said this but some of your manager team they are.very unprofecional and you java a couple cashiers unfriendly wording about what time is there break and talking to one another when I go there I alwaist try to.see if a specify cashiers is there she is been with the company for many years vet professional alwaist smiling and never has a bad face I think her name is Maria I alwaist tell a cordinadora are a manager so she get herrecogigion I hope this compliment is help her to her don't one to put my name I one to be annonemes

View all 103 Marshalls customer service reviews »
Customer Service Ratings

Based on 153 votes.

2.8

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Returns & Refunds

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Marshalls customer service news
TJX pays Puerto Rico workers at Marshalls, TJ Maxx despite closed stores

Employees of Puerto-Rico based Marshalls, TJ Maxx and Home Goods locations are still being paid, even as the stores remain closed weeks after Hurricane Maria devastated the island, the retail chain's parent company said this week. Continue Reading ...

Love Marshalls and Ross? A Macy's Backstage is coming to Tampa

TAMPA — The Macy's in Westfield Citrus Park Mall will soon devote part of its second floor to discounted merchandise as the store grows its stake in the chain's "Macy's Backstage" concept. Macy's Backstage is similar to Nordstrom Rack, TJ Maxx ...

Moms Allegedly Left Their 4 Kids in a Car in 90-Degree Heat So They Could Go Shoplift

Four young children were allegedly left in a hot car last weekend for more than an hour while their mothers were inside a East Hanover, New Jersey, department store shoplifting, according to multiple news outlets. Authorities discovered the kids ...

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