Massage Envy customer service

Massage Envy is a chain of relaxation therapy salons in the United States. Massage Envy offers several types of massage treatments from physical recovery treatments to health and body care solutions. Massage Envy offers customer service by telephone and email support.

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Customer Service

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Phone: 480-366-4100

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  • Hours of Operation:
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  • Description:
    • This is the corporate office number. To reach a specific location, you should use the link provided for customer service.

User Reviews

12
Aug

Posted by Anonymous


on 8/12/21 at 3:58PM

I am very more than upset. I had a complaint and was trying to chat with a Massage Envy complaint recipient on CHAT and they said ok I am connecting you with a Lawyer and it will be $5.00 This is crazy. All because I asked today if the person doing my massage, and I spoke directly to her, had had her two Covid vaccines. The manager came in and told me, I HAD NO RIGHT ASKING THAT QUESTION AND THAT IT WAS AGAINST HIPAA. Needless to say the girl doing my massage said NO she had not had the vaccine. That is ok we all make that choice. But I as a client have the right to ask. Don't tell me I don't, and come in the room like a school teacher punishing a child, telling me I was out of line

23
Jun

Posted by Tina


on 6/23/21 at 3:23PM

After being a customer for 10 years and supporting my center through Covid, my therapist refused to make more appointments with me when I asked her to lighten the pressure one day. No other good therapists in that center.

22
Apr

Posted by Anonymous


on 4/22/21 at 9:51AM

Do not join. It is impossible to get appointments unless you go months out.

17
Nov

Posted by Vernon


on 11/17/20 at 12:13PM

Horrible Service! you cannot speak to any customer service representative on the phone. I have left four messages since October with only one call back and the person didn't leave any contact information. Corporate representative promised to send me an email that I never received.

28
Oct

Posted by Gmansgal


on 10/28/20 at 1:21PM

Today I went to buy a massage for my husband. I gave the manager a $100.00 bill. She said it was $98.00. I had my grandsons with me and ended up getting distracted. When I returned to the register she asked for my credit card. I ended up double paying. Upon my arrival home I called and spoke to the manager who said she waited on me and refused to listen to me. She said their was no $100 in the register. Well of course not because she stole it. She refused to watch video footage and told me I was a liar. I called customer service and left a message. Nobody returned my calls. Do not buy from this company they are rude and the rooms are very small.

View all 45 Massage Envy customer service reviews »
Customer Service Ratings

Based on 17 votes.

1.3

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Corporate Office

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Hours of Operation

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Massage Envy customer service news
5-year sentence for former Massage Envy employee in sexual assaults

UPDATE 3:23 p.m. 2/16/2018: Habtamu Gebreslassie has been sentenced to five years in prison in the sexual assaults of three massage customers. Editor's Note: This story includes graphic details that may not be suitable for all readers. WASHINGTON ...

More than 180 women say they were sexually assaulted at Massage Envy franchise

By Lindsey Bever, The Washington Post. Dozens of women have accused employees of a popular massage chain of sexual assault and say the company has mishandled victims' claims or not addressed them at all, according to an investigative report by BuzzFeed ...

Massage Envy releases 6-point plan after reports of sexual misconduct at spas

SCOTTSDALE, Ariz. (AP) — Officials at Arizona-based Massage Envy said Tuesday that reports of sexual misconduct at its franchise spas are “heartbreaking” and the company is strengthening screening and reporting procedures. The release of a six-point ...

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