Menards customer service

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BIG Cards Customer Service

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Phone: 800-871-2800

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User Reviews

22
Oct

Posted by Randy


on 10/22/22 at 12:34PM

Ordered kitchen cabinets, had it delivered for $92.00, we live 8 min. from store, and have had to make numerous trips back to store because of wrong/missing items. Some were even delivered to Iowa, no reason why. The customer service has been awful. All the trips we made back and forth to TRY and get the correct items have been to many to count and then we are told items are in and go there and they are not. What kind of company does this? So what if rebates are offered, it all goes back to the store and company. Was never offered anything for ALL the inconvenience. Good thing there are other home improvement store in the area.

20
Jun

Posted by Richard


on 6/20/22 at 2:56PM

So I come in to Menards and Coon Rapid's to buy a refrigerator I find the one I want with the dimensions I need to fit into my slot where my old refrigerator is I get told that I can't pick it up until June 15 I come in on 19 June and find out that I am not going to get my refrigerator until August 13 come in to talk to a manager about it and Mr. attitude is throwing his weight around thinking he's all that and some chips you know I always thought that customers always came first leased out it is in my business and it's not not here at Menards at Coon Rapid's now I'll have to go home get the receipt get a refund and go to Lowe's to get me a refrigerator I guess Menards is making so much money they don't need anybody else's had I had gotten a phone call from a girl here that works in the appliances and I called her right back and was waiting for her phone me back never did get the call

21
May

Posted by Kevin Larkin


on 5/21/22 at 8:48AM

Special order MSHT 30213479 either pilfered or sold. This special order was made on 8 March. It came in in two shipments, SKU 600-2670 was piced up on 8 May with SKU 600-2793 backordered for 2 weeks. On 16 and 20 May I called the Marshaltown Store, customer pick up desk to get the status, the employees were not able at the time to find it but said they would look and return my call, they did not. On 18 May I call the vendor customer service desk and was advised the item had shipped on the 17th of May. On 21 May I drove 40 miles one way to the store to pick up the item. The customer service desk could not find it but sent me to the plumping desk for help. The attendant (friendliness) was able to find it had been received on the 18th of May but it was not in the store. The attendant called the manager ( reachabilty, resolution) to discuss it, he asked the manager (Brad) 4 times if he wanted to meet us or talk to me, he did not but said they might be able to talk to the vendor and reorder the item and maybe be able to give us free delivery. I find the lack of customer support by the manager very disturbing and contary to the Menards ethos.

10
May

Posted by Patricia


on 5/10/18 at 2:51PM

I visited Menard's Store May 9, 2018 I bought 3 big bags of weed and Feed for my lawn. I
requested help loading it into my car the cashier told the guy I needed help he said ok and that was the end of that. I never saw him no more and he never came back to help. I struggled and managed to get it into my car but me being a senior I am afraid to go back to purchase anything that heavy again for the service I just experienced. Poor Service Rendered. Clio MI

22
Mar

Posted by krausch68


on 3/22/18 at 7:56AM

Need to know the type of swing I purchased 5 yrs ago as apparently the company that makes it changed. Now it's called a Collins 2-person patio swing. Need to know what the similar one was called then. Looks exactly the same as the one I have but they told me it's not. I need to order some replacement parts as the wind damaged the canopy U shape side crossbars. I'm willing to pay for them. Not looking for warranty. Can you help?

View all 6 Menards customer service reviews »
Customer Service Ratings

Based on 3 votes.

4.3

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Menards customer service news
Menards sponsoring Brandon Jones in 10 races

Currently, Menards is the title sponsor of the ARCA Racing Series as well as sponsoring entries in NASCAR's Camping World Truck, XFINITY, and Monster Energy Cup Series and in the Verizon Indy Car Series. Menards is a family-owned company that started ...

Enthusiastic Menards pitchman Ray Szmanda dies at 91

Holding up a paint brush or package of batteries or excitedly extolling the virtues of a line of new sinks or cans of varnish, Ray Szmanda sold untold hammers, saws, drills and lumber to Menards customers throughout Wisconsin for years. In a way, he ...

Union members protest work at Plano Menards site

A group of union members representing the Fox Valley Building Trades protested outside of the entrance to the Menards Distribution Center on Eldamain Road in Plano on Oct. 12, saying that the home improvement company hired out-of-state, non-union labor ...

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