Merrill Lynch customer service

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Customer Service

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Phone: 800-637-7455

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User Reviews

13
Jun

Posted by iluvdmb


on 6/13/16 at 1:06PM

Your customer service is the worst I have ever seen in my life. the people that work there are completely incompetent and are probably mentally handicapped and do not have the brains or intellectual capacity to do their jobs. Please fire everyone there and hire new and competent intelligent people who know how to do their jobs. This company is a total and complete disgrace you should all be ashamed of yourselves and the lives that you live.

13
Mar

Posted by Anonymous


on 3/13/16 at 1:50PM

You have a financial advisory group in Melville, NY whose license should be revoked. The Sheer/Provenz group managed my account while at UBS several years ago. They not only sold me bogus securities, they churned my account and caused the loss of all of my tax relief when they skipped over to Morgan Stanley. To make matters worse, they abandoned any possible opportunities of making this right. I can only assume they ran into trouble at MS and had to find a home at Merrill Lynch. Frankly, being a lifelong B of A customer and Merrill stock plan participant, I would have expected more.

My experience with them makes me wonder what kind of vetting ML does when recruiting their advisors.

04
Mar

Posted by Mongoose


on 3/4/16 at 11:10AM

Your personnel are wonderful. They go out of their way to get the answers I need. However, nobody can answer a big one: Name that Tune! What is the name of the "hold" music and who plays it? It is a big part of the presentation Merrill makes to the public, and it is lovely and relaxing, so I would like to know.

11
May

Posted by TIm Anderson


on 5/11/15 at 2:44PM

Customer Service and Merrill Lynch (ML) should not be uttered in the same breath. ML provides no such service. ML is the Comcast of the financial advising world. Be prepared for rudeness, lack of response and arrogance.

02
Apr

Posted by Anonymous


on 4/2/14 at 5:20PM

My name is Genevieve W. Turner and I am supposed to have an account with Merrill Lynch I have been trying to find some way to talk to someone because I have not received my quarterly report nor my distribution which I get in March. When I try to reach my account on the computer none of my user ids or passwords work. My email address is and my telephone number is When I called your number the office was closed. I am an old 90 year old woman and would appreciate help from some kind soul.

View all 7 Merrill Lynch customer service reviews »
Customer Service Ratings

Based on 110 votes.

3.0

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Merrill Lynch customer service news
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Bank of America Merrill Lynch Settles Probe into its Electronic Trading Services for $42M

Bank of America Merrill Lynch reached an agreement with the New York Attorney General's Office to settle the investigation into its electronic trading services. Under the settlement agreement, Bank of America Merrill Lynch agreed to pay $42 million in ...

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