Neiman Marcus customer service

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Customer Service

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Phone: 888.888.4757

  • How to reach a live person:
    • Just dial 0 when recording begins
  • Hours of Operation:
    • Not sure, but I called at 4:15pm PT on a Sunday and a person picked up
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User Reviews

28
Apr

Posted by Anonymous


on 4/28/23 at 9:14AM

I've visited your store located in Tysons Galleria 2255 International Drive, Mclean VA. Ms. Rossana Corpancho (5713266096), went above and beyond help me select a gift for a friend. Not only did she help me select the perfect gift, she wrap it for me as well. She has a great personality, very energetic and a happy person. I thank her for making me feel like I had my own personal shopper. Thank you for everthing Ms. Rossana Corpancho

08
Jun

Posted by Anonymous


on 6/8/19 at 4:36PM

6/8/2019: Just want to give a shout-out to a wonderful sales associate at the Wisconsin Avenue store in Washington DC--Tannur Eugene. I never get dressed up but--faced with my son's wedding--I was forced to take myself shopping and immediately became overwhelmed. Tannur helped me assemble an appropriate outfit--matching an elegant top with the right pants--and ordered it from Texas. I am so grateful for her expertise and personal attention--she really saved the day because I didn't know where to start!

08
Jun

Posted by Anonymous


on 6/8/19 at 7:06AM

Yesterday June 7, 2019 I went to Neiman in Chevy Chase DC for assistance. I purchased a Cinq a Sept evening blouse but unfortunately they forgot to removed the sensor. I did not know outlet store for Neiman still uses the old fashion sensor that would need a machine to take it off. The attitude that I received from a SA was absurd after explaining my situation. He was arrogant and so I went to customer service and the woman acted the same way and told me Neiman Marcus is not affiliated with the Neiman Marcus outlet. We don't take return from outlet store and I said to her I am not returning the item! After realizing I am dealing with ignorant employee I just left and very dissapointed with the attitude. I am so glad I closed my Neiman Marcus card back in 2017. I was a very loyal customer since I started my first job in my banking career in 1972. I have great sales associate that assisted me when I shop at Neiman Marcus here in Chevy Chase/Tysons Corner. After this incident yesterday I will never shop again at this store.

16
Feb

Posted by Anonymous


on 2/16/16 at 11:44AM

Worst customer services EVER. I am disabled and they couldn't care less.
I was at the Galleria Sunday to enjoy some time with my nieces. We parked by Neiman Marcus. We were heading back to the car at 10 till 6:00. When we reached the door to go in there was this HORRIBLY rude and inconsiderate women standing at the sliding door from the mall. She was so unbelievably rude to everyone that needed to go through or in Neiman Marcus. She would not let anyone in, even people that just come from the store to pay for parking. She was even pushing people. She was telling everyone to go around. When I told her that I was disabled and needed to go through to get to my car. She said "she didn't care and I had to go around. My niece told her that I was disabled and it was hard for me to walk. She again said just go around. When I asked to talk to the manager, she said I'm the manager, and I just needed to go around. When we walked to the next door that was open we I encountered another man that worked there, he was also incredibly rude. He also said to walk around, and it didn't matter that I was disabled I still needed to go around. So I had to walk all around the building and I had to go down 3 flights of stairs. I'm in so much pain, I have been in bed for 2 days. The fist day I codes hardly move. I will NEVer set foot inside this place and I'm going to report these horrible people. How rude and inconsiderate can you be.

01
Dec

Posted by Anonymous


on 12/1/15 at 8:33PM

I bought a David Yurman ring and love it; however, I gave Neiman Marcus my e-mail address for them to tell when it was being shipped. Now I want to discontinue my e-mail address on their list and cannot. There is no way with them to unsubscribe. I thought this was a federal law? I asked the salesperson to please insure that my e-mail address would not be put on their list. I am unhappy that I keep getting notices from Neiman Marcus and they do not have a site I can cancel my e-mail address.

View all 44 Neiman Marcus customer service reviews »
Customer Service Ratings

Based on 213 votes.

1.9

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