Party City customer service

Party City is a national chain of retail party supply stores in the United States. Party City offers novelty and decoration items as well as costume supplies for holiday events. Party City offers customer service by toll-free phone number and online form submission.

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Customer Service

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Phone: 800-727-8924

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User Reviews

15
Jan

Posted by Rosie d


on 1/15/20 at 7:44PM

I would like to commend a party city employee at your Clifton NJ the store -
Sheena Simms. I came into the store not knowing what to purchase as far as balloons for my granddaughters birthday. Sheena saw the look on my face and put together a beautiful colorful balloon bouquet, which we received many compliments on at her party. She went above and beyond to assist me, and also helped me find other items in the store as well. Sheena was helping other customers as well with a professional attitude and smile. This employee needs to be recognized for a job well done.

16
May

Posted by PJ


on 5/16/18 at 9:18PM

I would like to take a moment to let you know about my experience at the Sugarland location. About a month ago I went in to speak to someone about needing several balloons for my daughter's upcoming college graduation. I spoke to Tamia who was so nice and caring, I wanted 14 bouquets and 20 Mylar letter and number balloons made, I showed her a picture of a simple bouquet, she told me, I think we can, but let me check with a Manager, he came by and said they would do the best they could, I was really excited and paid over $200, and was told when I brought all the Mylar balloons to pay the rest. When I went back, a different cashier proceeded to help me, immediately Michelle who I had no idea was the store manager, took over and VERY RUDELY!!!! told me that she was not responsible for any of the Mylar balloons being damaged because I didn't buy it from them. I was so shocked at her attitude and told her if Party City would have carried the product I wouldn't have to look all over for red letters. She also told me in a rude manner the company doesn't want to do any special things any more!!! I was really taken aback at her behavior!!' As s manager she could've explained it in a polite manner. She also yelled at the cashier who was assisting someone else in front of everyone!! When I went back a third time, I apologized to the cashier for her behavior and was told she does this all the time!!! How can you allow someone to run your store that's so RUDE to customers and employees????? When my daughter went to pick up the balloons, we get to the venue and half the Mylar balloons were tied UPSIDE DOWN!!!!!! I spent half my time re tying them!!!! I spent over $300 on balloons there for a special occasion and I will NEVER go to party city or recommend it to anyone again!!!! What a HORRIBLE experience Michelle made it for us!!! David and Tamia were so helpful but you have to do something about Michelle or I will report her to EEOC

30
Apr

Posted by Katey /Mary


on 4/30/18 at 9:20AM

I just want to say thank you and job well done. Went to pick up my order I had placed on line but there seemed to be a problem with finding it but your staff was great polite yet concerned never questioned if I was wrong but I am sure the thought was there, I just wish I took there names,the store was very busy but all smiling nice to see. Anyway your attendant went and filled the order piece by piece I appreciate all that was done store 1071. TRN 356. REG 4 Ihope that is her # 4/29/2018. 02:52:02 PM THANKS AGAIN. I WILL BE BACK It's. Nice to shop where staff is pleasant regardsless of suitation.

28
Nov

Posted by Karen Brooks


on 11/28/17 at 9:47PM

I went there today 11/28/17 to purchase some party supplies for my son's birthday and tired to use my coupon that was giving to me on my last receipt. I just purchased party supplies about 2 weeks ago. So when I showed the cashier my receipt she scanned it but nothing come off. The coupon was for 30% off. It had a start and end date. I'm not sure what the start date was but I know it was not expired because the end date was 12/23/17. So I asked the cashier why it didn't give me the discount she said she doesn't know but sometimes it gives out coupons that don't work and then to make matters worse she then stated your stuff is so cheap maybe that's why it don't work. I was so pissed at her comment I just left all items and walked out because I didn't want to be rude plus I had my child with me. But she was so unprofessional. Whether I'm spending a dollar or more my discount should have been applied. I don't think I'll be shopping back there again.

25
Nov

Posted by Ligaya Luansing


on 11/25/17 at 6:45PM

I was trying to place an order

Gave shipping & billing information

And received error message

Please email me back at
Thank you

View all 129 Party City customer service reviews »
Customer Service Ratings

Based on 80 votes.

2.6

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Hours of Operation

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Party City customer service news
Taking The Party (City) To Amazon

Amazon and its ever-expanding marketplace of goods presents a problem that looms large in retail: try to beat 'em or try to join them. Try to beat 'em is, of course, a tall order, given that Amazon's market cap clocks in at over $900 billion – a ...

Changes in Signals Identified: XPO Logistics, Inc. (XPO), Party City Holdco Inc. (PRTY)

Party City Holdco Inc. (NYSE:PRTY)'s latest quote $13.95 $11.32 14.34% will find technical support in $13.22 a share and a breakdown below this region would be a significantly bearish signal for Party City Holdco Inc. traders. Any way you dice it, a ...

Party City offers Ramadan decorations, a first for a big US retailer

For the first time, a major U.S. retailer is offering a dedicated line of decorations for the holiest month on the Islamic calendar: Ramadan, which culminates in the Eid al-Fitr celebration. The retailer, Party City, which has about 850 locations ...

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