Progress Energy customer service

Quickly locate Progress Energy technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Progress Energy page at any time.

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Customer Service - Carolinas

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Phone: 800-452-2777

  • How to reach a live person:
    • Press 2
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Description:
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Customer Service - Florida

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Phone: 800-700-8744

  • How to reach a live person:
    • Press 1
      Press 0
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • The number above is for residential. You can use 800-228-8485 for Florida Progress Energy Business Customer Service

User Reviews

05
Nov

Posted by Karen Skinner


on 11/5/21 at 8:04AM

I do not have my email address in your files, according to your "customer service" which was of ZERO help. , I have moved partially and do not have my acct number. How do I pay my bill??? Been trying for over a month and I need to do by phone or online as I have no transportation.

07
Nov

Posted by Not Satisfied


on 11/7/15 at 5:07PM

I had heard that this company was slow, but not only that, they treat thier customer as just an account number. My dad needed to have an underground service put in, he had to wait four weeks and counting before they could get to him. I could understand if it was extreme weather, but it was not. I will never understand why a company this large has to take so long to service their customers. If we are late paying our bill, we get penalized with more fees, but when customers need them, we get pushed back and put off. They need to step up to the plate and improve their customer relations. I am now determined to research other energy sources. It is evident, DPE only have their best interest in mind not the customer.

18
Jul

Posted by Anonymous


on 7/18/15 at 4:42AM

Terrible service. WHy do I spend $2000 a month, but I cannot speak to a human being to give me an ETA for my power to be restored? Very frustrating...

04
May

Posted by Anonymous


on 5/4/13 at 5:32AM

Not sure what the hours of operation for customer service are but certainly not 24/7. closed on a friday at 9PM and on a saturday at 8:30am

06
Sep

Posted by Anonymous


on 9/6/12 at 5:55AM

James ID #4923.... title supervising manager He is very RUDE and NASTY! Customer Service SUCKS! Point blank PERIOD. He is an able man, he needs to go get a man job, and quit sitting at a desk being rude to customers.

View all 6 Progress Energy customer service reviews »
Customer Service Ratings

Based on 120 votes.

2.8

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Progress Energy customer service news
Layoffs, new name ahead for Progress Energy after merger

Duke Energy is on track to finalize the staff of its 29,000-employee organization by next month, following the Charlotte power company's merger with Raleigh-based Progress Energy. The newly structured company is also preparing to introduce a new ...

Progress Energy's great push to be first in Western Canada

Matthew Sherwood for National PostMichael Culbert, president and CEO of Progress Energy Canada Ltd., poses for a photo at the CAPP Scotiabank Investment Symposium at the Sheraton Centre in Toronto. Twitter · Google+ · LinkedIn · Email · Typo? More.

Progress Energy requests 14% rate increase for residential customers

Progress Energy Carolinas is asking state regulators for a rate increase that would boost the average household electricity bill of its North Carolina customers by nearly $180 a year. The Raleigh-based utility's request for higher rates, submitted ...

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