Posted by Marilyn
On December 28th 2023 I went to the rouse store on 101G street, San Diego, California. To purchase some flowers and a birthday cake as it was my birthday. The following day, December 29th I asked the young lady for the strawberry cake with the strawberries on it. See told me that I had to. Go to the front and participate before. She was able to box it up and give it to me. I felt offended by that because I didn't understand she told me that that was store policy for the customer.
But then there was another lady that was before me that acts for. Update. And she was not told that so I went to the front ends. She printed out a ticket for me. I paid for the flowers and I scan the ticket that she gave me I. Returned back to the bakery and I asked. How come that a young lady? Didn't have to go and pay for her item. She told me that the young lady worked there. But if store policy that customers have to pay for the cakes before they are received. So upon returning home, I notice that my cake did not match. The ticket back she gave me.
Dictate that I that I purchase was a strawberry cake. Would strawberries on top? The ticket she gave me was a Shantelle arming cake ticket.
So I called the store. And the person that answered the phone said that the managers were too busy to take my call. So I asked the young lady. Should I call the corporate office? Since some managers were too busy to take my car, add to finally got me a manager on the phone. He proceeded to tell me that the bakery did not have. A ticket for the cake that I purchase. So they improvise and gave me a ticket. That was the same price to my cake bye. If a long to a different cake, my concern is the ticket that they gave me. Does not have the same ingredients as the cake that I purchase. I do not know the ingredients that are in the cake that are purchase. As I have guessed, that will be eating this cake. That may or may not have allergies, and we do not know none of the ingredients that are in this cake. He did, however, tell me it was a double layer of vanilla cake. That does nothing for me. I don't know what the ingredients are in this cake. And for Ralph's just say that. They do not have a ticket to place on the actual item. I'm substituted with a different ticket is Alex acceptable. I will be contacting corporate is Wallace. Everybody else that will listen to me. It's too many illnesses out here in too many people getting sick for me to accept this.