Posted by Anonymous
Trying to call no numbers r working. Cant get thru. Please call need to pay my bill plus I need to talk w someone.
Reliant Energy customer service
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User Reviews
03
Sep
13
Mar
Posted by Butterfly
I am appalled at their customer service. No one can seem to tell me why they have not sent me my refund. I ordered service Feb 4, 2015, had it shut off on the Feb 5, 2015. Went back to them and had them to restore service on Feb 14, 2015. That means two checks were issued to Reliant, which one should have been sent back. NO ONE can tell me WHY I have not received my money. They told me three times that the check was in the mail. They told me that the check was voided, and again, applied to my account. I DID NOT ASK YOU TO APPLY ANY FUNDS TO MY ACCOUNT. I BEING THE CUSTOMER, ASKED FOR MY REFUND!!!!! They will not get another red cent from me...I can't wait until my bill is due. I will go with another Energy Company.
04
Sep
Posted by Ms.B
I contacted reliant yesterday on 6 times on each occasions no one seemed to know absolutely nothing about their job nor customer service, just needed to get an extension, one fool tried to sell me surge protection, another was clueless and to top it off, the supervisor (Romand) said he was more than capable of handling my problem...After listening to the call, said he still couldn't extend my bill pass 9/5/13, never told me to pay the 25.36 difference between what sheltering arms pledged...this may not be a big deal to you but, I've been a customer for over 35 years, with a great payment history, after my contract ends I will end my relationship with Reliant. Mr.Romand really should be re-educated, and suspend his rudeness has caused you to lose a very valuable customer, when my mother's contract ends I end her relationship with Reliant also...she's been a valuable customer 50 years.
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