Roku customer service

Roku is an online video streaming device that provides content through the use of set-top hardware devices. Roku provides technical support via phone, email and traditional mail for their customers.

How to reach a live person:
- Press 4
  Press 2
Hours of Operation:
- Monday through Saturday 8AM to 8PM PDT
Email:
- This information has not been added.
  Click here to update this department.
Customer service link:
- Click Here
Main Company URL:
- http://www.roku.com
Description:
- Roku outsources its support to India. You will get connected to someone fairly quickly but likely won't get your issue resolved unless it fits into their script. In addition, don't expect a new unit as a replacement, as Roku "reserves the right" to send you a refurbished unit as a replacement. According to their Warranty, "Roku will either repair the unit or replace the unit with
  either a new or rebuilt Roku Product, at its option", which is a bit disturbing.

User Reviews

Jun

Posted by Jerry or Amanda

on 6/2/23 at 3:25PM

By far, this is the worst service support I have ever had, and I have dealt with some pretty bad support. All I needed to do was switch my PBS from DC to my new home in Melbourne. I could not do that online, so I want to Roku, to change account, and then reload. Short story, I ended up in India support, who changed by passport, and did not help at all.

I could not log on to my account, as that password did not work, not did my old one. I tried three times to use the forget password function and nothing. I call the 816 number but they are only taking money issues, what a surprise. How do I get help?

Jerry Gideon 571 438 2485 [email protected]

Mar

Posted by Katelin

on 3/21/23 at 11:09AM

Don't call this number, as they will charge to long distance fees. Rediculous!

Mar

Posted by Anonymous

on 3/31/22 at 3:00PM

Roku screen on my phone won't accept my username and password. It continually resets to the previous screen asking for the same info again.

Nov

Posted by Sandra

on 11/22/21 at 11:45AM

yes i cannot reach anyone thru roku for help unless i pay a fee that is ridiculous i have a payment coming out on the 29th im trying to see if they will take it out today.i cant believe we cannot talk to a person. not right you want a survey its all bad cant speak to anyone to get resolved

May

Posted by RDA

on 5/25/21 at 8:35AM

I have tried numerous times to reach a Roku live person but not able to talk to anyone. It seems that Roku does not care about its subscribers. All I want is a new remote as I lost the one I was given when I signed on to it. This is a sham!

View all 148 Roku customer service reviews »

Roku customer service

Technical Support

User Reviews

Jun

Posted by Jerry or Amanda

Mar

Posted by Katelin

Mar

Posted by Anonymous

Nov

Posted by Sandra

May

Posted by RDA

Customer Service Ratings

Get Immediate Help

Got an Idea?

Corporate Office

Customer Service Scoreboard

Roku Manuals

Roku customer service news

Related Companies