Posted by James
I called on 1-27 @ 20:50 hrs. The service line was on speaker with so much noise and background noise that I could not even communicate with the customer service rep. so I hung up.
Safeway customer service
Safeway is an American grocery chain retailer. Safeway is one of the oldest supermarket companies in the U.S. and has been in operation for over 100 years. Safeway mainly focuses its operations in the west and central portions of North America. Safeway customer service is offered by phone, postal mail address and comment section.
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User Reviews
27
Jan
02
Dec
Posted by Anonymous
12/01/2023 @ 13:51 was my receipt date. I was shopping at Store number 1094 In Springfield, Oregon. Cashier was Kim W on my receipt reference # is 875137470700.
I write to compliment Kim. I was in line behind an elderly woman who was struggling to pay for all her items with cash and a lot of change. Kim was so patient and reassuring to the woman who appeared to be a bit embarrassed for being so slow. I was so very impressed by how Kim engaged the woman, had patience and assisted the woman counting the change.
I left the store with a happy heart.
Mark Gauthier
10
Jun
Posted by Jane
Website is useless when attempting to schedule an appointment.
Does not state local Safeway although they told me there are appointments available there for COVID vaccines.
When I tried to schedule in another town, I finished and answered all questions correctly. Site would not let me continue although I met all requirements .
Called customer service and explained the problem. Was transferred to a mail order dept that was closed.
Unusually poor service from multiple areas. Definitely do NOT recommend Safeway.
05
Aug
16
May
Posted by demcd
Safeway Frutivale Ave.. Oakland CA
Thank you to you and your staff for the extraordinary service they are striving to provide to we seniors with disabilities. Many of your staff at the Fruitvale Safeway are stellar examples of fantastic customer service. Likewise, your manager Chris is amazing too!!! The ladies operating the customer service booth are incredible too!! Your floral department manager is wonderfully creative and welcoming!! During this global Covid19 crisis everyone is hyperalert, our way of coexisting is being challenged and we are striving to be safe and keep in mind the safety of each other as well. This places even more vital importance on all our interactions Thank you for providing such caring, knowledgeable, and kindhearted customer service!!!
A word of caution for staff members who are feeling overly stressed and frustrated by the current pandemic. Breathe, take a minute to realize your vital role is deeply appreciated by your customers!! Many of us truly respect and appreciate how hard you work, and how important you truly are!! When you sense you are at your wits end try to remember you are able bodied enough to have a choice about working. Try to self soothe and think about things you are grateful for. Please think before you take your frustration out on anyone else. Please do not place seniors with disabilities as the target for you acting out. Many of us are already rather self-conscious when shopping. Due to this fact we try to be as self-reliant as possible. Asking for assistance can result in having to tolerate a lot of eye rolling and negative body language directed at us from those we seek assistance from. On some awful and awkward occasions, we must pretend we do not hear catty or snide and snarky remarks made in our presence. We have learned thru these unkind and unnecessary situations to just let such rudeness slide and avoid interaction with such individuals in the future. This can translate into possibly changing when we shop and what line we line up in to avoid snotty attitudes. Wow can this be exhausting. And it is bad for our health as well. Unnecessary stress is exactly that, unnecessary!! When employees chatter to one another it should never ever be about judgmental or derogatory remarks about customers, especially in front of the customers. It is just plain common manners. Do unto to others. Cruelty is contagious, but even more important KINDNESS is CONTAGIOUS too!!!! Take a minute to observe how your manger Chris interacts with people and mirror his mannerisms. Take a minute to observe how your colleagues that operate the customer service booth interact with customers, wow what a lesson in patience and professionalism!!! Take another moment and observe your floral manager and how she uses her energy to create unique beauty for all to enjoy!! And yes, stop to enjoy the flowers folks. In brief, think before you speak, your words can wound. Before acting out bad manners and poking fun at people with disabilities stop your self and realize we are all frazzled right now. It is a wee bit harder right now to pretend we do not hear your mean-spirited remarks. We do hear, but we are choosing to give you something called grace and forgiveness. For many of us our Faith demands we respond this way, it is part and parcel of how we choose to live our lives. Do not mistake our reaction as weak and fearful. It is in fact a lot more courageous to remain calm and kind. So be kind or please be quiet. Please do not punish those of us with disabilities because you are having a bad day.