Shake Shack customer service

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Customer Service

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Phone: 646-747-7200

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User Reviews

02
Aug

Posted by Mary


on 8/2/23 at 6:00AM

I went to the drive through in Livonia Michigan at 7 Milw Road and Haggerty Road. I ordered two milkshakes to go. The vanilla was barely a shake and the chocolate was very cold chocolate milk. A company named foe shakes certainly can't deliver a quality product. Is this really the standard?

03
Jun

Posted by Anonymous


on 6/3/23 at 9:32AM

Hello my name is Harry and I've been hired at Menlo Park's shake shack. I have been there since opening and was very close to become team lead. My BABY sister and girlfriend had been stalked and harassed by a sex offender for over a week. The cops was called numerous times and nothing happened. So on my personal break time I clocked out and changed my clothes to go handle the situation. No where near the town Edison, which my job is located in. I was terminated due to me handling the situation. Is this enlightened hospitality? If so they have taught it wrong at my shake. It's ABSOLUTELY DISGUSTING that a young teenage kid like me who has NEVER did anything wrong got fired for sticking up for 2 minors from a sex offender. What would have happen if I didn't show up? Another 2 young girls diagnosed with PTSD. I have never received a write up nor would do anything to receive one. I will be contacting lawyers because In the world we have now crimes with these sex offenders are incredibly high. Please take your time to read this and put your self in my shoes. If it was your daughter wouldn't you PROTECT them. If it was your niece wouldn't you PROTECT them. If it was your BABY SISTER wouldn't you PROTECT them.

16
Oct

Posted by Barbara


on 10/16/22 at 8:18AM

Yesterday I ordered a delivery of shakeshack avocado burger & a chocolate shake. Instead I got a cheeseburger, a pressed grill cheese sandwich, and some thin slightly sweet liquid in a tall plastic container. Huge disappointment!

25
Jul

Posted by MrX


on 7/25/22 at 1:47AM

Shake shack galleria mall. You need to change the cashier or Atleast train them like properly train them.

13
Apr

Posted by Sharon


on 4/13/22 at 10:06AM

This was my 1st time coming to shake shack,I was greeted by Aaliyah that called my name out with a smile and Ashley that spoke to me and recommended some additional items to put on my burger,I was very surprised at the customer service level I will be back at in Willowbrook thank you for your services

View all 33 Shake Shack customer service reviews »
Customer Service Ratings

Based on 4 votes.

2.0

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Corporate Office

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Hours of Operation

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Shake Shack customer service news
Shake Shack is opening two new Ohio locations. See where they are.

Your prayers have been answered: Shake Shack is coming to Ohio. The New York City-based burger restaurant announced Tuesday it would be opening a new location in Columbus in early 2019. The restaurant will be located at Easton Town Center in ...

Opening delays sink shares at Shake Shack

Shake Shack Inc.'s revenue growth has largely been tied to increasing store locations, but the company announced during its second-quarter earnings call that new store opening slowed for the first half of the year. On Thursday, the company reported net ...

Shake Shack's Hot Chicken Sandwich Makes Its Triumphant Return

It's been quite the week for fast food spicy chicken. First, KFC added Hot Honey Fried Chicken to its late summer lineup (it's served with pickles!), and now Shake Shack has announced the return of a fan favorite—the hot chicken sandwich (also known ...

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