SingTel customer service

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Customer Service

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Phone: +65 6838 3388

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    • Mon-Fri: 8:30am-6pm
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User Reviews

05
Nov

Posted by Anonymous


on 11/5/17 at 7:29PM

Dear Sir,

I contacted SingTel service and also wrote in on feedback on 4 October. I received a automated response saying that I will receive a reply from SingTel within 3 working days. It has been 1 month since and I have not received a reply. I hope SingTel CEO is aware of this irresponsible situation.

29
Nov

Posted by donottrustsingtel


on 11/29/13 at 1:05AM

Hello singtel



My family including of me, my parents and grandparent have been under your contracts for over a decade.



In the past, I was under the MIO tv programme which I had absolutely no problems with and the wifi worked perfectly well.



When I moved to my new place with my parents, we were told that we had to pay $200+ to install a fibre broadband thing. Apparently, it was said to speed up the internet connection.





Ever since the modem for fibre broadband was installed, THERE IS ABSOLUTELY NO CONNECTION OR CLOSE TO ZERO. I can barely read and reply emails via my computer and laptop.



I can not use the internet for whatsapp, facebook and all UNLESS i turn on my mobile data. WHICH IS NOT UNLIMITED.



In this case, I am the one to pay for the charges that occur for overuse of my mobile data. THIS IS ONLY BECAUSE I CANNOT USE MY WIFI.



Are you going to compensate and say, oh we'll cover the charges cause during the period the modem was down. OF COURSE NOT.





I called customer service today. Was told to call 1688. So I did. Was repeatedly told by the officer that I needed my parents NRIC number and get them on the phone else they could not find the modem.



My parents are out of town for business. What if by chance my parents passed on during then ? What would happen to the wifi? STAY THE CRAPPY WAY ?





Utterly disgusted and irked by the way you work singtel. All you seem to care about is sucking up money like hungry ghosts lurking around and not giving back what your consumers PAY for. We don't even expect free gifts, discounts and all. All we expect is for the things we paid for to be working and functioning the way they should be.





I'm so overjoyed my contract is coming to an end. Will definitely be making the switch to some other brand with CHEAPER and more efficient services.





To all others, please don't be conned by all the fibre broadband faster internet RUBBISH. It's all bull crap and fabricated lies for singtel to eat more of your money.







Lastly, customer service is bad, faulty modems, i don't know what you are planning to do with your company :) All I can say is good luck if you're gonna keep up with this service.

14
Jun

Posted by RedPrestige Member


on 6/14/13 at 7:47AM

I have been a loyal SingTel user for more than 5 years and I am a on Flexi Prestige plan, the highest plan that SingTel has. I have 4 lines with you under my line and I too have my Fiber and MioTV. All these services under SingTel.



However, I am utterly disappointed that as a loyal more than 5 years SingTel user whom is using all your services (Mobile, Boardband and MioTV) and my average monthly spending is definately more than $500. I got a shock that my red pretige voucher for this year is only $170. This is totally different from what was published in your website.







In your website, it says that a Red Prestige handset voucher of up to $550 every 12 months, when you meet the following criteria:

â?? Minimum eligible average bill spend of $250 & above for the last 12 months.

â?? Holds an active SingTel Mobile, home broadband or Mio TV service for at least 1 year.



My spending is doubled of what you have advertised and yet my voucher is less than your so call $550.



To make things worse, I got a call back from your 1688 customer service on this matter, Jack, Senior Customer care officer, from Mobile General Enquries. He don't understand my point and just kept telling me it's company policy and make no effort in claiming me down. His 2nd call to me on the same day is just to inform me how much pentalty I need to pay if I will to break my 2 year contract.



As a loyal VIP customer, I don't felt valued by SingTel. Is this a wake up call for me to go to other operator whom is offering the same or maybe better services than SingTel?

10
Nov

Posted by Anonymous


on 11/10/12 at 1:16AM

This was going to be a complaint about Singtel but has turned into a compliment for the follow up action I received. On moving apartments I was told it would take five working days to transfer my Singtel account. I had a rather heated discussion about the time needed as I need my home computer line for my buisness and felt five days was ludicrious to merely turn on a switch!!! The lady customer service officer whose name I heard as "Maernn", though I know I am not spelling this correctly, handled my complaint with patience and courtesy and said she would do her best to speed up the connection. To my suprise I was called up the following day to be told an engineer would call that day to connect the service. He turned up at the appointed time and connected my commputer and phoneline. Thank you Maernn. Chris Fenney

22
Oct

Posted by P Banerjee


on 10/22/12 at 7:43AM

I was recently charged 500 dollars extra on my mobile bill. Upon checking the bill, I noticed that v019 calls were wrongly put under IDD charges. Upon contacting customer services, they admitted that there was a fault in their system and advised me to manually dial "019" every time I make an international call.
But they only agreed to waive half of the amount wrongly charged..... Makes me feel disappointed and anguished...BEWRE everyone!

View all 12 SingTel customer service reviews »
Customer Service Ratings

Based on 140 votes.

2.8

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