Stein Mart customer service

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In-Store Customer Service

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Phone: 888-783-4662

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Steinmart.com Customer Service

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Phone: 888-783-4662

  • How to reach a live person:
    • Speak "Customer Service"
      Press 1
  • Hours of Operation:
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User Reviews

11
Jan

Posted by SharonCRWY


on 1/11/23 at 12:14PM

I have been trying to get through to someone at Stein Mart for 3 months regarding a return.
Their customer service is non-existent. Did they go out of business and still owe me money??
DO NOT ORDER ANYTHING FROM THEM, THEY ARE A TERRIBLE COMPANY,

21
Sep

Posted by The Smiling Lady


on 9/21/22 at 10:33AM

I used to shop Steinmart quite often before they closed. In fact, so often enough the staff/crew knew my name and asked where I had been if I even missed a week coming in to purchase items). I expressed my sad feelings about them closing to a cashier(Old woman who was a retired school teacher), and she just flat out slammed her hands down on the counter and said to me, Well, you didn't spend enough to keep us from closing." That was so not nice of her to say when I am quite sure thousands of dollars per year would have pleased any merchant. Ungrateful conduct.

21
Oct

Posted by Anonymous


on 10/21/19 at 5:33PM

Today Oct 21/19 I decided to buy a hat from Stein Mart, Store 00160, Reg 4, Cashier 911335000 at.....
1115 South Federal Hwy., Pompano Beach, Fl....33062.
I saw a Cashier at a counter and went there. I stood there for several minutes as she was on her cell phone.
She then acknowledged me and pointed to another counter, saying OVER THERE!
I went 'over there' and she went back to her phone. She then came to me and took the hat, rang it up and as I was paying by Credit Card she handed me the machine and went back to her phone. Seemed to be texting!
I waited and waited and eventually she turned to me. During this time I was the only customer, and saw a Woman who was dressed in a white blouse and black pants who looked like Management.
The cashier handed me the receipt and I said ' this is the worst service I have ever received', and turned around and the Mgmt woman was disappearing under another counter. I walked over and she was hiding! Yes!
The Cashier said in a sarcastic voice to me., And thank you Sir, with a big smile. She then started to laugh out loud.
Just awful. and the woman didn't come from under the counter.
I am a 70 year old fit man who has shopped here before, as I am a visitor.
So.........this is your staff in display!
Thank you......Alexander Ryrie 905-404-5989.

20
Sep

Posted by Kimberley


on 9/20/19 at 7:49PM

My best friend was racially profiled in the Steinmart on 91st & Memorial yesterday......by someone of her own race! Now anyone who knows Jody Gilkey, or ANY of the Gilkey clan know that they have never needed to steal PERIOD! Yet this person named Barbara accused Jody (who has elite member status with this company) of switching price tags!
She accused her in front of a whole store full of people. This was painful for two reasons...
1. The last time Jody went into this store was to buy her father a suit just because..no special reason. She never needed one when it came to her daddy.
2. He was buried in that same suit months later.

I hurt for my friend and I am FURIOUS at the way she was treated by a salesperson. Barbara needs to loose her job....she doesn't realize or understand that the very person she belittled yesterday probably paid her yearly salary...that's how much business Jody alone gave to Steinmart....until yesterday

17
Jun

Posted by LuLu


on 6/17/19 at 8:52AM

Your shipping and order process is way too long.
Ordered on Thursday my item is still in the "order received" mode!!!!
It's coming from Virginia and I live in Florida.
There's a definite problem in your process!!
I ordered an item from Houzz last Friday and their tracking service days deliver tomorrow!!
I will never order again from Steinmart customer service!!!!

View all 9 Stein Mart customer service reviews »
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Stein Mart customer service news
Stein Mart CEO Dawn Robertson and CFO Greg Kleffner to present at the B. Riley & Co. Consumer Conference

JACKSONVILLE, Fla., 2016-Aug-24 — /EPR Retail News/ — Stein Mart, Inc. (NASDAQ:SMRT) announced today (Aug. 22, 2016) that Dawn Robertson, the Company's Chief Executive Officer and Greg Kleffner, the Company's Chief Financial Officer, will be ...

Stein Mart CEO Resigned; Sales Running Below Plan

Stein Mart Inc. said Chief Executive Dawn Robertson resigned, effective Sept. 27. Robertson was also the home decor and accessories retailer's chief merchandising officer. Chief Operating Officer D. Hunt Hawkins was named interim CEO. Separately, the ...

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Ivanka Trump's clothing line has found itself in the crosshairs of American politics, with people opposed to the president calling for a boycott and administration officials telling people to go buy it. But those either trying to avoid supporting the ...

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