Posted by Anonymous
Billing is unfair. I'm trying to pay off what I owe to Tmobile and they keep adding more to my final balance.
T-Mobile customer service
T-Mobile is a provider of wireless phone service in 12 countries including Europe and the United States. T-Mobile is a German-owned communications company. T-Mobile's customer service is offered by toll-free phone or by text short codes such as #BAL# for balance inquiries or #MIN# for minutes usage.
- How to reach a live person:
- Speak "English"
Speak "representative" at next prompt
- Speak "English"
- Hours of Operation:
- Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.
- Email:
- Customer service link:
- Main Company URL:
- Description:
- Their web site says you can dial "611" without charge if you are already a T-Mobile customer.
- How to reach a live person:
- Speak "Representative" continually until transferred to a live person. I had to say it 3 times when asked for my phone number until they transferred me.
- Hours of Operation:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- How to reach a live person:
- This number is direct to a live person.
- Hours of Operation:
- Not sure, but I called at 5:30am PT on a Monday morning and someone picked right up.
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Description:
- 24-7 Customer care closes early, but tech support has to be open all the time, it is mandatory, I work for Tmobile.
- How to reach a live person:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Hours of Operation:
- 5:00 a.m. - 10:00 p.m. PT, daily
- Email:
- Customer service link:
- Description:
- Services requires a TTY device.
User Reviews
18
Sep
19
May
Posted by Anonymous
I am not happy with the experience so far with tmobile. I switched from verizon wireless to tmobile last year and since then I have received a few times a nasty letter from verizon saying I still owe them money, when I was told when I signed onto tmobile that this balance was going to be taken care of I wouldn't have to worry about it and here we are still talking about it.
28
Aug
Posted by Anonymous
Hi Im a custumer of t-mobile Im kind of happy but I like to know why they dont have the ofer of buy one samsung get one free like other carriers and also the system that even if you have a family program you have to get and extra line ,there is not custumer loyalty by companys only greed like if you get a new phone you have to pay for new sim card whats with that
thanks
German
28
Aug
Posted by Anonymous
Hi Im a custumer of t-mobile Im kind of happy but I like to know why they dont have the ofer of buy one samsung get one free like other carriers and also the system that even if you have a family program you have to get and extra line ,there is not custumer loyalty by companys only greed like if you get a new phone you have to pay for new sim card whats with that
thanks
German
23
Dec
Posted by Donna
If T-Mobile is owned vitamins that I should not have these problems their products are usually very remarkable. However how come it is that I pay $65 a month for my service I still have problems staying online? It is a little unnerving when you're in the middle of a song and it stops or Google play music says your songs will be downloaded when you get online when I've BEEN online all along. This is my only comment. Sincerely and respectfully, D. L. Eckert Las Vegas Nevada.