TJ Maxx customer service

TJ Maxx is an off-price chain of department stores in the United States. TJ Maxx offers mostly clothing but does also offer some household consumer goods. TJ Maxx provides customer service with a toll-free number and via online form submission.

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Customer Service

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Phone: 800-926-6299

  • How to reach a live person:
    • Just sit there until someone picks up. If you press anything the recording starts over.
  • Hours of Operation:
    • Mon - Fri: 9am - 7pm EST
      Sat: 9am - 5pm EST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

29
Oct

Posted by Anonymous


on 10/29/19 at 5:43AM

I'm a huge fan!!! I shop at your CDA store on North Idaho (83815) and your Spokane Valley stores. CDA is one of the fastest growing cities in Idaho and the nation. The inventory (83815) is regularly depleted. Particularly pictures, towels, quality King bedspreads, furniture, highlighter/blush and make-up. Someone needs to cue in on this store and up the inventory levels please. Thank you!!

17
Sep

Posted by Terri


on 9/17/19 at 5:35AM

Bought an item but could not locate the receipt. All tags were on, and it was only 3 days later that I decided to return the item. It was $16.99. The cashier told me I could no longer return any items without a receipt, that I had maxed out my limit. I asked her what that limit was (which could not have been more than $50 for the entire year!) but she said she does not have that info, and that I had to call an 800 #. It was impossible to get them on the phone, and finally when I got someone on the phone she would not tell me what the $ limit was, whether it was for the month, or the year or forever. I tried 6 months later and I still can not return without a receipt, even though the merchandise is still on the shelves!!! The info is shared with Marshalls and Homegoods, and no longer will accept returns with my drivers license!
WHY THE SECRECY? JUST TELL US YOUR POLICY!!!

18
Apr

Posted by [email protected]


on 4/18/19 at 7:10AM

Need corporate number problem ty

15
Nov

Posted by Michele Rea


on 11/15/18 at 10:48AM

Very disappointed in trying to reach customer service. Tried many times and waited 15 minutes each time.! Never got a person! This is a big Negative for such a great store.

12
May

Posted by Carolyn Brisebois


on 5/12/18 at 5:26PM

Hi I was at the Green Oaks TJMaxx in Michigan today making a return I had my receipt and the tags. I purchased the coat a couple months ago and was saving it for the fall unfortunately we had a pretty cold and rainy spring and I decided to wear it on May 12 th. And I also had a crossbody purse over it. It was a Calvin Klein jacket waterproof and had a silver material when I got home it had spots all over from the rain I thought it was a shadow and my purse which was very light had rubbed the finish off?! So I decided to return it obviously it was defective and I know the policy is 30 days with and I only wore it once. I explained to the manager Tiffany that I understood the policy & that I shop at all your stores. She was rude and interrupted me a few times. This is unacceptable to me I have spent thousands of dollars at your stores with the occasional return and I�m never rude or condescending. I purchased the coat with the impression that it was a good quality and I actually was very sad that it was made of an inferior material. And I was also purchasing another $100 dollars worth of goods & in the the process of returning I was made to feel like a criminal I think your employees might take into consideration loyal customers that they see almost weekly. She did eventually give a store credit & she spoke to me loudly and rudely making me feel very embarrassed & the cashier smirked and I�ve decided to cut up my TJMaxx card and shop elsewhere. Sincerely Carolyn Brisebois

View all 116 TJ Maxx customer service reviews »
Customer Service Ratings

Based on 79 votes.

2.9

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Returns & Refunds

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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TJ Maxx customer service news
TJ Maxx opening in Wall Sunday at Allaire Plaza

WALL - T.J.Maxx, the newest store to come to Allaire Plaza on Route 35, opens its doors on Sunday. A grand opening event will be held from 8 a.m. to 8 p.m.. The store's regular hours will be 9:30 a.m. to 9:30 p.m. Mondays through Thursdays, 9:30 a.m ...

Macy's just confirmed the end of department stores as we know them

The model is similar to those at TJ Maxx and Nordstrom Rack. customer service was once what set Macy's apart from those retailers. But now many people don't want that level of service when they're shopping, according to Karen Hoguet, the chief ...

19 Designer Bargains to Scoop Now From TJ Maxx's Runway Section

Shop till you drop! TJ Maxx is known for its affordable prices, but these items are practically a steal. The store's site just stocked up its runway section with brands you know and love – making it the ultimate stop for bargain shopping. Check out our ...

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