The Gap customer service

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Customer Service

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Phone: 800-427-7895

  • How to reach a live person:
    • Speak "representative" three times
  • Hours of Operation:
    • Not sure, but I called at 3:45pm on a Sunday and someone picked up.
  • Email:
  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

06
Dec

Posted by deb


on 12/6/16 at 11:26AM

i've shopped at Gap for 40 yrs and today's experience was extremely disappointing. the music was so loud in the mandeville,la. store that i commented, only to receive a remark from a salesperson that " it keeps her awake". this was at noon on a tuesday. my husband had to leave and 30 minutes later my ears still feel the effects. so disappointing after many years of only pleasant experiences.

07
Apr

Posted by georgia_peach


on 4/7/16 at 10:15PM

I clicked on the headline story "GAP pulls Ad Called "Racist", Apologizes to Critics"

My first reaction to this is, You have got to be joking! I have studied this Ad and have tried my best to find even one small trace of suggested racism, but I cannot because it's just not there! And the fact that GAP so quickly pulled this Ad based on offended "critics"??, and then apologized for it, offends me!! Accommodating overly sensitive african Americans, who are obviously in search of anything they can use to prompt a reaction such as pulling an Ad, is exactly why there's no end to this.....there will be something else, then something else after this, because one can look so hard at nothing until they make themselves see what they want to see! When you accommodate this insanely ridiculous suggestion, you should prepare to continue doing so! You have passed the test GAP! You're so worried about losing a dollar from African Americans that you just lost several from white Americans like myself.

18
Feb

Posted by Anonymous


on 2/18/16 at 3:56PM

the services i have received from your card servicces are horrible i apply for your acct in dec 2015 its now feb 2016 and i never received my gap card everytime i call card services they promise 10 days i will receive cards its been 70 days no card please help frustrated customer

02
Nov

Posted by Paul


on 11/2/14 at 6:49AM

I shop at the gap often, at least once each season but recently I've had to relocate to upstate ny from Charlotte nc. The gaps I'm used to have always been accommodating clean friendly guarantee quality...But not at the CrossGates mall outside of Albany N.Y.. With sales clerks being incredibly demeaning and rolling their eyes at my 2yr old and doing nothing to assist me in anyway during every visit. Once they left a security pin on a new sweater .When I took it back ( 15miles from
my home) I asked to see a manager the clerk said" he could handle it"????....seriously? ????
Well after I corrected him it took 15minutes to get an assistant manager over to say she was sorry and give me a 4$ refund.....that's right 4$????....I'll never return to that gap again.

04
Jan

Posted by Anonymous


on 1/4/14 at 7:22PM

Excellent service, for me was there 01-04-14 tim .h was excellent please give him a raise !!!!! Because of tim.h iwill visit this store again. pleasegive this to tims supervisor. My name is peggy franklin

View all 23 The Gap customer service reviews »
Customer Service Ratings

Based on 145 votes.

3.0

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The Gap customer service news
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