Posted by Anonymous
why is there these 11 rent a cars and others with out my knowlege driving
Thrifty Car Rental customer service
Thrifty Car Rental is a national automobile rental company owned by Dollar Thrifty Auto Group. Thrifty offers both company-owned locations as well as franchised stores. Thrifty Car Rental's web site provides a web page for frequently asked questions as well as links to common questions and concerns. Thrifty also has a toll-free phone number for customer service.
- How to reach a live person:
- Press 1 for English
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- Hours of Operation:
- I believe they are avaialble 24/7
- Email:
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- Customer service link:
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- How to reach a live person:
- Press 4 when recording begins
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- Hours of Operation:
- 24/7
- Email:
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- Description:
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User Reviews
04
Aug
05
Feb
Posted by Anonymous
On February 2 I traveled from Sacramento California to Memphis Tennessee. I got to Thrifty rental at 9:20 pm. The guy that was waiting on me told me it was going to be about 40 to 45 min wait, because they had to wash the car. I looked around and there was a line of people waiting for the same thing. I wait approximately 55 min. Before the guy call me up to the counter. I really think this is so unprofessional and unnecessary. Because I prepaid for the car so my car should have been waiting on me. Know one wants to get off a long ride and still have to wait an hour for a car. It's just bad business. I'm a very unsatisfied customer. Sincerely Susan Arnold
24
Oct
Posted by AL
I declined to pay for gas, returned car full, got a bill for $149.16 for "Fuel & service." There is no way to actually talk to someone about this. I have 13 (counted) phone calls to national and local numbers with no option to actually talk to someone (except I did leave my number on a voicemail for the local Hertz, the only one I could find). There was a vague mention of needing a "fuel receipt" on one robot message but there was no information about what to do with it. It is possible that Thrifty just automatically charges everyone for fuel (or "service") and waits to see who contests it. I have spent so far over an hour just trying to reach someone in their billing dept. Tried another number, was transferred, and call dropped after about 10 mins.
14
May
Posted by Makyla
I went through Priceline to book a flight and car rental. Once I got to the car rental place in DFW,I told the guy at the counter that I had paid via Priceline for my rental. He said ok, asked me about pre-paying for fuel; which I said fine. Thinking I was only getting charged for the fuel, he slide my card. Then handed me a receipt and told me I'd be charged $441 and some change, and have a total of $950 dollars held until I bring the car back. I told him, I'd just like to cancel it, because they didn't know when I'd be able to get into a car and having that much money into a rental car, is plain ridiculous! The guy at the counter said I'd get a full refund, but I'd have to call Priceline, since I booked from them. Was no help what-so-ever. So I called Priceline, they refunded me the amount I paid online and told me the rest of the 950 I had to go through the rental place. So I called thrifty again and they said they couldn't help me, I had to call priceline, even though, they refunded me on there end. After almost 3 days on the phone I finally got someone to kind help me, told me once I dropped the vehicle off, I'd receive my refund. Not understanding I NEVER TOOK A CAR! Back and forth for 3 days, and they finally claimed they would refund me. I should've received my money back Monday (May 10) and currently I am still waiting in it.
I would recommend NEVER going through THRIFTY CAR RENTAL. They have awful customer service in store and on the phone.
14
Mar
Posted by Kimpoirot45
I am snowed in in Denver. Roads are closed as is the return location. When I extended after my first flight cancel it was a mere $13 but my flight was cancelled again due to them closing the runways as well as access to the car rental return location so when I extended the vehicle you guys charged me over &200 additional despite that it was out of my control. Despite that it is not a full week my rate was changed completely. When I asked for a supervisor I was told one wasn't available. I'm being treated unfairly as well as overpriced and if nothing is done to rectify it I will be reporting the company to the better business bureau.