Toys R Us customer service

Toys R Us is a toy and child products company based in New Jersey. Toys R Us was one of the first companies to focus on a particular market segment that made it difficult to compete for other companies. Toys R Us offers live chat support as well as online customer support.

How to reach a live person:
- Press 1 for English
  Press 0 until connected to a human
Hours of Operation:
- 24/7
Email:
- [email protected]
Customer service link:
- Click Here
Main Company URL:
- http://www.toysrus.com
Description:
- This information has not been added.
  Click here to update this department.

User Reviews

Dec

Posted by Anonymous

on 12/23/17 at 9:56AM

Good day. My name is Kyron Rogers, I was an employee at Toys R Us New Hartford store 7518. Though it wasn't a lot, I put in hours and worked hard while doing so. Due to my other job o couldn't make an important shift so they let me go and I understand that. Two weeks ago I called and asked did my check arrive. I was told I'd have to wait two more weeks by Dpmt Suporvisor Neil. Though puzzled I said ok... Yesterday made "two weeks" and now Dave or David told me that "I never worked there and hung up. I would like to handle this quietly because no matter the amount I worked for it and it's illegal to not compensate me for on the clock work. I can be reached via response here or phone I look forward to hearing from you

Dec

Posted by msbaseball1971

on 12/21/17 at 6:55AM

WORST COMPANY IN HISTORY! I placed an order, Toys R us cancelled (said missing information) I checked I filled out the form correct with correct address to ship, my correct billing information etc. I spend an hour holding for the worst customer service rep ever, he refused to give me his name and hung up on me. NOW Christmas is a few days away and I have to rush to get this elsewhere and ship to another state. DO NOT DO BUSINESS WITH THIS COMPANY there is a reason they are going bankrupt avoid at all cost.

Dec

Posted by bb

on 12/12/17 at 3:01PM

Making returns is NOT easy.

Dec

Posted by CyndiH

on 12/4/17 at 7:03AM

I purchased a gift for my niece and it did not arrive. It was shipped FedX. I called FedX and they had no record of the tracking number an advised me to contact Toys R Us. I was on hold for over and hour. The person I spoke with was very nice, asked me to give the package till the next day and if not delivered called back and another would be expedited. The package is nowhere. Called TRU again, on hold 58min and then I got a recording saying my call had ended??? Called back and opted for them to call me. 38min later I get a call, but there is no one on the other end???? SO I call back and stay on the line, 54min later I spoke with a Gentleman who told me my package was schedule for deliver in one day but latest 7 days??? I asked him, "where did you pull this from your xxxxx because FedX can't even find it. He asked me to hold then came back and said OMG this was from the 22nd. I said yes that's what I told you. He said OK I will over night another one. When I saw no confirmation of shipping even starting I call back and must have gotten the nastiest employee TRU employs. She screamed at me that the other 2 people had no right telling me that without getting a manager to OK it, then when I aske to speak with a manager she said WHAT FOR? I said because I asked too!!! She HUNG UP ON ME NEVER AGAIN WILL I SHOP AT TRU in store or online.........

Nov

Posted by Anonymous

on 11/21/17 at 12:10PM

My wife and I purchased a Hazelwood swing set a couple weeks ago at your store . Our son is 17-months-old and we were very excited to get him into this play set. We began to set it up and ran into a road block when we were missing the "S" group. So we read further into the instructions and realized this project was going to take a lot longer than we thought and there was some drilling and we didn't want to mess it up. So we tried contacting the delivery and assembly service on your brochure. We never received a call back. In the mean time we had ordered the "S" group parts. They had arrived and we ended up hiring a handyman. He got to the the "S" group and saw we were still missing many parts. Instead of waiting for 3-5 days for the parts to maybe come in full we had him go to Home Depot and purchase what we needed this ended up costing us $70. This handyman was $45 an hour so we ended up paying a little over $500 to have it setup. We really wish the assembly people called because that was $400. My wife and I have grown up with Toy R Us and we want our son too but this whole experience has really put a damper on that. The service at the store was fine but the missing parts and none response on the assembly was very frustrating.

View all 230 Toys R Us customer service reviews »

Toys R Us customer service

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User Reviews

Dec

Posted by Anonymous

Dec

Posted by msbaseball1971

Dec

Posted by bb

Dec

Posted by CyndiH

Nov

Posted by Anonymous

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